Dynamic Quality Testing Manager with Citigroup Services and Technology (China) Limited, adept at enhancing product quality through rigorous testing protocols and risk assessment. Proven track record in optimizing test coverage and mentoring teams, while excelling in project management and cross-functional collaboration to drive successful product launches.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Quality Testing Manager
Citigroup Services and Technology (China) Limited
08.2011 - Current
Ensured timely project completion by closely monitoring testing progress and adjusting priorities as needed.
Reduced software defects by conducting thorough automated and manual testing.
Improved product quality by implementing stringent testing protocols and processes.
Risk escalation for projects and work with project manager / business and development team for the mitigation plan
Streamlined test case documentation for easier reference and organization.
Managed vendor relationships, ensuring third-party resources met project specifications and quality criteria.
Optimized test coverage by analyzing risk factors and prioritizing critical areas for evaluation.
Monitoring the production incidences and conduct the post momentum review to enhance the regression testing coverage
Make sure the automation KPI are properly achieved and maximum leverage the tools to raise the efficiency
Performance review for Citi's staff and responsible for their development career path review and provide the regular feedback in preparation of year end assessment.
Testing Engineer
Citigroup Services and Technology (China) Limited
08.2005 - 07.2011
Conducted root cause analysis for recurring issues to propose long-term solutions aimed at addressing the underlying problem.
Contributed to project plans by providing time-scale estimates.
Enhanced collaboration between developers and testers by implementing agile methodologies throughout the testing process.
Design and execute test plan , majorly working on the core banking and credit cards product
Set up the test repository to establish a common knowledge base and retrofit the new features and functions after each releases.
Planned, designed and performed manual and functional project testing and reported defects.
On-site support to multiple Citi markets like Germany, Hong Kong, Vietnam and Malaysia, to do the E2E testing support and conduct the system training to country business for Citi Rainbow projects.
Collaborated with cross-functional teams to identify potential risks and develop effective mitigation strategies during the testing phase.
Education
Master of Software Engineering - Software Engineering
Application Development Team Leader at Citigroup Services and Technology (China) LimitedApplication Development Team Leader at Citigroup Services and Technology (China) Limited