Xiaofeng Wang

Determined repair and maintenance requirements of equipment to extend equipment lifespan and prevent unplanned downtime.
Interfaced with developers, analysts and project managers to diagnose root cause of reported issues and expedite incident resolutions.
Collaborated with colleagues to implement configuration requirements and solutions.
Maintained compliance with regulatory standards and safety requirements.
Inspected equipment to identify areas of wear or causes of malfunctions.
Advised senior personnel on potential process improvements to increase support quality.
Served as primary point of contact for support relating to owned solutions and products.
Monitored and enforced safety measures to mitigate hazards.
Revised existing regulations to evolve management model.
Reviewed 68 diagrams and planning schemes of projects to optimize investment.
Prioritized tasks and planned workflows to meet operational targets and improve efficiency.

Generated reports and spreadsheets with MS Office on Windows.
Scheduled conference rooms, prepared agendas, technology and materials to facilitate meetings and events.
Offered technical support and troubleshot issues to enhance office productivity by 20%.
Edited hundreds of documents to improve accuracy of language, flow and readability.
Updated spreadsheets and databases to track, analyze collected data and conduct assessment.
Monitored office calendars to plan meetings, activities to maximize productivity.
Recorded meeting minutes to provide historical account of actions.
Maintained company handbook to outline policies and provide insights to company mission and values.