彬熠 申
Summary
Dynamic E-Commerce Customer Service Specialist with proven success at Qixian Yuanfeng Tea & Spirits Co., Ltd. Skilled in customer relationship management and problem-solving, I enhanced client satisfaction by swiftly resolving issues and providing tailored recommendations. Committed to brand advocacy, I consistently improved team performance through effective communication and feedback.
Overview
1
1
year of professional experience
Work History
E-Commerce Customer Service Specialist
Qixian Yuanfeng Tea & Spirits Co., Ltd.
07.2024 - 09.2025
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Sought ways to improve processes and services provided.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Management - Financial Management
Jinzhong University
Shanxi China06-2024
Skills
- Customer relationship management (CRM)
- Customer service orientation
- Brand advocacy
- Product recommendations
- Inquiry response
- Communication skills
- Problem-solving skills
Languages
English
Elementary
Timeline
E-Commerce Customer Service Specialist
Qixian Yuanfeng Tea & Spirits Co., Ltd.
07.2024 - 09.2025
Bachelor of Management - Financial Management
Jinzhong University
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