ABDULAFEEZ OLARIBIGBE

.

• Perform product demonstrations, installations, and application support.
• Review daily sales reports. Develop a daily/weekly call list and maintain information accuracy monthly.
• Manage and develop new customers, while maintaining existing sales within assigned customers and a given sales territory.
• Arrange for repairs as needed
• Estimate date of delivery to customer, based on knowledge of manufacturing department’s production and delivery schedules.
• Arrange for installation and test-operation of machinery and recommends solutions to product-related problems.

• Day-to-day monitoring of the system, network, application and service alerts and providing first level of support on rotating shifts (24/7)
• Respond to alerts by verifying, determining the cause and resolving or escalating as necessary
• Record of all incidents and alerts into an incident log based on defined standards. Ensure all logs contain clear problem descriptions, resolutions and all activities carried out during the resolution of the problem
• Perform health checks and quality checks procedures to the system in order to verify operational excellence
• Serve as liaison between various support groups during system outages, and work with third-party vendors or service providers to remediate outage issues
• Demonstrate ability for multitasking, team playing, analytical thinking, prioritizing
• Demonstrate hands-on experience of relational databases, application servers, web servers, VMware and Linux environments
• Work with case management tools and monitoring tools