Abeey ZHENG Ying
KYC Analyst
Summary
KYC analyst with 2 years' experience in customer due diligence, Detail-oriented professional with high-level proficiency to communication. Proven ability to handle multiple tasks and excel under pressure. Strong interpersonal, time management, and problem-solving skills.
Overview
2025
2025
years of professional experience
4
4
Certifications
2
2
Languages
Work History
KYC Analyst
HSBC
7 2022 - Current
- Conduct Know Your Customer (KYC) practices and provide end-to-end Customer Lifecycle Management analysis for ETB clients, focusing on large corporations, banks, and financial institutions.
- Establish and maintain efficient communication channels with Relationship Managers, and collaborate closely with the compliance team and other relevant departments to ensure full adherence to legal standards.
- Prepare comprehensive client due diligence reports, guaranteeing transparency and regulatory compliance.
- Utilize fluent English to gather essential documents and information for client verification. Ensure the timeliness and accuracy of information collection to support robust risk assessments.
- Leverage deep insights into the financial compliance landscape, along with risk management expertise, to identify and report potential client risks.
- Promptly notify sanction, Financial Crime Compliance (FCC), and related risk management personnel to enhance overall risk management strategies.
Immigration Project Copywriter
Globevisa
04.2022 - 07.2022
- Manage applications for over 100 clients, ensuring a seamless process from application to approval, and subsequent services.
- Establish trust and satisfaction through exceptional client communication skills. Achieve a 95% client approval rate, significantly enhance client loyalty, and improve the reputation of the company.
- Leverage a keen awareness of current events to produce articles that significantly increased brand visibility in the target market and boosted engagement among the target customer base. Resulting in a 20% increase in potential client inquiries.
English Teacher and Product Operation Specialist
Xspark Education
12.2019 - 08.2021
- Responsible for regular recruitment plan and execution. Being in charge of the recruitment project, leading the crew to carry out the plan. The completion rate of the plan is over 110%.
- Involved in planning and executing the Xspark 'Cambridge Cup' Guangdong English Speech Contest, Foshan Division, the contest enhanced the publicity and was recognized by parents.
- Involved in planning and executing the 2021 Elite Class Product Launch, which contributed to an average enrollment of over 50 people per day in that period.
- Responsible for customer retention and understanding customer requirements. Current customer satisfaction is 99%, and the average renewal rate was over 95%.
- Taught curriculums of the Elite Class, targets were students from grade 6 to grade 9, students were top students who achieve excellent grades in exams and won prizes in all kinds of English competitions in the city.
Education
Master of Arts - English Studies
The University of Hong Kong
9 2018 - 12 2019
Master of Arts - English (Journalism and Communication)
Guangdong University of Foreign Studies South China Business College
9 2013 - 6 2017
Skills
AML Compliance
Policy Adherence
Document Review Due diligence
Teamwork and Collaboration
Product Lifecycle Management
Multitasking Abilities
Curriculum Alignment
Interpretation (English-Chinese and Chinese-English)
Certification
TKT, 2021
Timeline
Immigration Project Copywriter
Globevisa
04.2022 - 07.2022
English Teacher and Product Operation Specialist
Xspark Education
12.2019 - 08.2021
KYC Analyst
HSBC
7 2022 - Current
Master of Arts - English Studies
The University of Hong Kong
9 2018 - 12 2019
Master of Arts - English (Journalism and Communication)
Guangdong University of Foreign Studies South China Business College
9 2013 - 6 2017
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