Aden Zhao

Responsibilities:

• Provide pre-sales support for SD-WAN, SD-DCN, SD-Core, Multi-Cloud products to customers.
• Support product promotion, solution architecture design, and proposal preparation.
• Collaborate in designing standardized sales documents and product solutions for new products.
• Provide targeted solutions, product consulting, and solution validation testing.
• Deeply understand company's products, solutions, and market positioning to assist in product development.
• Follow market trends and competitor products and solutions.

Achievements:

• Led China Mobile IT Cloud SDN project, developed Terra DC Fabric Controller product, integrated complete SDN solution with major data center network vendors from Cisco, Ruijie, H3C, etc. And successfully cooperated with China Mobile Suzhou Research Institute's OpenStack Cloud platform, managing over 5000 servers across multiple provinces.
• Led China Mobile Computing Force Interconnection project, actively participated in standard formulation of computing force interconnection at China Mobile Research Institute, integrated Terra computing force gateway and VirtAI Tech's GPU pooling solution, deploying cloud-native multi-cloud computing force interconnection platform at CM provincial companies.
• Led the National Major Scientific Infrastructure CENI Deterministic Computing Force Network Verification project, collaborated with H3C (SRv6 Router) and Viscore (RDMA NIC), verified and optimized the performance of long-distance RDMA transmission using deterministic network technology over 1500KM distance and 100Gbps network between Nanjing and Guiyang. Research results were presented by Fellow Liu Yunjie at the Future Network Development Conference.
• Coordinated China Unicom MEC project, designed distributed edge cloud SDN architecture with 3rd party CMP, achieving zero-intrusive CNI replacement solution for K8S platform, deployed in 20 cities nationwide.
• Coordinated China Unicom Compute Force Network Orchestration System project, integrated from AI network to backbone network, and multi-cloud platform. Builded operation and maintenance platform for China Unicom GPU AI centers.
• Published technical articles:

"Future Network White Paper - SmartNIC/DPU Technology White Paper"

"How to Build Dual/Multiple Active Data Centers with EVPN VXLAN"

"Cloud-Native Container SDN Solution Integrating Physical Networks with Calico"

Responsibilities:

• Pre-sales work for Dell EMC network solutions in China, including Data Center Network, Campus Network, WLAN, SD-WAN, NSX, etc.
• Collaborate with sales team to ensure sufficient channels to achieve Dell EMC network sales targets.
• Support sales team in developing target customers/market segments.
• Support channel sales teams in identifying and developing key channel partners, and regularly deliver high-impact technical presentations.
• Collaborate with Dell sales teams and partner sales teams to discover and define network opportunities by providing solutions using appropriate products and services to solve customers' business problems.
• Drive technical demonstrations and proof of concepts and write technical solutions to achieve expected customer business outcomes.
• Coordinate post-sales service upgrades to ensure customer satisfaction.

Responsibilities:

• Provide consulting services for IDC infrastructure architecture for large internet companies, helping them understand industry trends and cutting-edge technologies.
• Provide consulting on various products such as data center networks, campus Wi-Fi, security, storage backup, VDI, etc., and assist customers in IT architecture design.
• Provide technical support during project bidding process.
• Develop solutions addressing industry customers' pain points and commonalities.
• Develop key account plans and regional development directions with sales.
• Channel management and training.

Achievements:

• Alibaba Binjiang Office Network Construction Project
• Alibaba Zhangbei Data Center Project
• Alibaba Cat Trade Smart Mall Project
• Ucloud 2018 Data Center RDMA Project
• Empire Nationwide CDN Nodes
• Maiwai Commercial WiFi Project
• Shanghai Big Data Test Field Project
• 2345 Network New Office Building Network Project
• Developed "VXLAN Data Center Network Solution" and "SDN-CDN Traffic Automation Scheduling Solution" and promoted commercial deployment.
• Developed different sales strategies and solutions for different application scenarios in various industries such as internet finance, O2O, cloud computing, gaming, etc.
• Cultivated technical learning atmosphere within pre-sales team, improved team members' technical levels, and actively provided training in networking, storage, virtualization, systems, etc., for other business departments.
• Published technical articles:

"The Past and Present of Traffic Visualization with ERSPAN"

"How to Build a Lossless Network for RDMA"

Stage Three (March 2014 - July 2016)
Position: Pre-sales Manager, Cloud Computing Division
Reporting to: Business Support Department Director
Responsibilities:

• Operate smart city projects (IDC infrastructure, city Wi-Fi, city decision-making platform, etc.).
• Pre-sales technical support for cloud computing products: cloud storage, cloud host, hyper-converged appliances.
• Technical design and project management of large IDC data center IT infrastructure, including requirements survey, technical solution evaluation (network/storage/server/virtualization), supplier selection and management, implementation management, etc.
• Participate in formulating roadmap for company's cloud computing products and solutions.
• Provide cloud computing consulting services for industry customers.
• Department management and staff training.

Stage Two (March 2012 - February 2014)
Position: Post-sales Technical Manager, Marketing Platform
Reporting to: Customer Service Center General Manager
Responsibilities:

• Responsible for internal management system and external workflow construction.
• Responsible for department personnel recruitment and management.
• Set up spare parts sub-warehouses nationwide and improve their turnover rate by controlling inventory of each sub-warehouse.
• Provide internal post-sales engineer technical training and handle technical support work nationwide.
• Communicate with national sales teams in a timely manner and provide business support.

Achievements:

• Developed processes and systems such as "New Employee Training System," "Office Spare Parts Application Process," "Phicomm Home Line Product Repair Process," "Phicomm Home Line Product Standard Repair Policy," "Office Spare Parts Sub-warehouse Management System," etc.
• Established 11 spare parts sub-warehouses in offices nationwide and introduced the U8 system for inventory management, reducing product repair cycle from 15-20 calendar days to 2-7 calendar days.

Stage One (November 2010 - February 2012)
Position: Post-sales Service Engineer, Marketing Platform
Reporting to: After-sales Service Department Director
Responsibilities:

• Handle technical upgrade cases in offices nationwide.
• Implement and accept projects in offices nationwide.
• Provide technical training and work guidance for department engineers.
• Handle customer relationships for industry and telecom operator clients.
• Regularly conduct phone/on-site visits to major customers and distributors.
• Collect market information and hold regular meetings to feedback the information to R&D, supply chain, and quality control departments. Achievements:
• During my tenure, overall user satisfaction of department increased from 85% to 90%, developed new employee training system, and improved engineers' technical abilities.
• Awarded "Best Sales Support Award" as company's outstanding employee in 2011.