Allwin James
Bengaluru,Ka
Summary
A result oriented professional with close to 3 years' experience in product development engineering, 5 years of experience with order management and more than 2 years of experience in solution consulting, account management.
Overview
12
12
years of professional experience
Work History
Solution Consultant
TE CONNECTIVITY
01.2020 - Current
- Understand customer's technical needs and providing solutions by consultative approach
- Understand the right business opportunity to generate the revenue by doing upselling and cross-selling
- Key account management by nurturing the customers through building a good relationship and meeting customer's requirements
- Handling Arkansas, Louisiana, Oklahoma, Texas region
- Co-ordinate with product engineering, product management team to help customer find the solution and to win the opportunity
- Work with distributors for customer to better get better pricing and on time delivery
- Working on determining the sold to and ship to details for quotes and orders to be booked
- Upgrading the orders to ship via air based on customer request by seeking approval from the relevant teams
- Interacting with the product mangers to get relevant material information
- Providing freight, carrier information, ship and dock dates to customers
- Proactively logging in to customer websites in order to process the purchase and change order requests that have been requested by the customers on a daily basis
- Have been part of the quality check process, i.e
- Auditing orders that have been booked on SAP by other team members and logging errors as and when observed
- Providing training on all the transactions to new hires.
CUSTOMER SERVICE ASSOCIATE
TE CONNECTIVITY
12.2015 - 12.2019
- Manually entering purchase orders per customer needs and requirements using SAP
- Providing quotations to customers as per their requests in a timely manner
- Working on resolving discrepancies pertaining to materials, quantity and pricing on the orders by working closely with the customers
- Proving information to the customers on material Lead times, Minimum order quantity, minimum delivery quantity, pack size and country of origin as per the queries raised
- Expediting the orders or moving the orders to a future ship date based on the requirements of the customer
- Working closely with the planning team in order to expedite/push out orders and ensure the delivery blocks on the orders have been released.
PRODUCT DEVELOPMENT ENGINEER
CREDENTIAL TECHNOLOGIES
04.2012 - 01.2015
- Worked on developing ideas for new products and conceiving appropriate designs therefor
- Analysis of products from different modules for effective functional updates
- Continuous modification of existing products based on thorough awareness of the product life cycle
- Contributed towards preparing technical/scientific documentation and monitoring reports
- Developed knowledge on various stage design product process such as requirement generation, design review, implementation, configuration management and validation
- Fair knowledge on 3D and 2D modelling using AUTOCAD and NX CAD
- Benchmarking and testing competitive products for gaining insight to initiate further refinement on our products
- Further analysis of the test results to ensure on the existing functionalities and recommend required corrective action
- Interact with system engineers to understand the various product specs and regulatory standards/requirements
- Offer product support to sales and Business development teams
- Determine alternate sources of supply
- Conducting a research on the latest market trends
- Coordinating with the marketing, production and sales department to ascertain customer expectations and to further establish/evaluate design concepts for product development
- Performing market research to understand the market requirements and initiate innovative product development.
Education
10th std -
St. Xavier's Higher Secondary School
MECHANICAL ENGINEERING -
Vickram college of Engineering - Anna University, Tamil Nadu
01.2010
12th std -
st xaviers higher secondary school
01.2010
Skills
- Problem solving
- Problem analysis
- Organizational skills
- Customer service orientation
- Adaptability
- Initiative
- Strong Interpersonal communication skills
- Quick Learner - Ability to grasp concepts quickly
- Potential to multitask and balance several projects/tasks simultaneously
- Effective communication skills with a potential to build and maintain relationships with front office/clients
- Training - have gained the title of SME in the team and have worked towards providing required trainings to the new hires
- Audit - performing quality checks on the orders processed and working towards continuously improving the quality check process
- Good working knowledge on SAP tool and various shortcuts
- Knowledge on SFDC (sales force)
- Working knowledge on MS Office
- Have been a part of the CCERT team which involved planning and organizing fun events at work
- Customer Needs Assessment
- Financial Acumen
- Requirements Gathering
- Support Response Coordination
- Sales Support
- Technical Requirement Design
- Product Evangelism
- Proposal Development
- Customer Relationship Management (CRM)
- Creative solutions
- Recommending products
- Stakeholder Management
- Product Knowledge
- Project Management
- SAP understanding
- Time Management
- Market Research
- Analytical Thinking
- Continuous Improvement
- Relationship Building
- Business Analysis
- Organizational Skills
- Active Listening
- Decision-Making
Additional Qualification
Certificate in professional product design and analysis - CADD Centre - Bangalore
Awards
- Star award - August 2016
- Spot award - May 2016
- Extraordinary customer experience (ECE) - February 2019
Timeline
Solution Consultant
TE CONNECTIVITY
01.2020 - Current
CUSTOMER SERVICE ASSOCIATE
TE CONNECTIVITY
12.2015 - 12.2019
PRODUCT DEVELOPMENT ENGINEER
CREDENTIAL TECHNOLOGIES
04.2012 - 01.2015
10th std -
St. Xavier's Higher Secondary School
MECHANICAL ENGINEERING -
Vickram college of Engineering - Anna University, Tamil Nadu
12th std -
st xaviers higher secondary school
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