Amauri Caetano
Belconnen
Summary
Highly motivated and customer-focused individual with proven success in diverse customer service and management roles. My experience spans from retail and hospitality in Australia to shop management and staff supervision in New Zealand. As Shop Manager, I gained valuable skills in managing staff, handling customer inquiries, and resolving issues, all while ensuring a positive customer experience. While my recent roles in Australia showcase my adaptability and frontline service skills, my management experience in New Zealand equipped me with valuable skills in communication, problem-solving, and teamwork that are highly transferable to customer service representative positions. I am eager to contribute my diverse skillset and dedication to a dynamic team.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Scooter Hut
04.2024 - Current
- Effectively managed a fast-paced retail environment, ensuring products were well-displayed, stocked, and organized
- Proficiently processed sales transactions using point-of-sale systems, maintaining accuracy and efficiency
- Demonstrated product knowledge and enthusiasm, contributing to increased sales and customer satisfaction
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Cafe Assistant
Duati
02.2024 - 07.2024
- Consistently provided friendly and efficient service in a fast-paced cafe environment, ensuring customer satisfaction
- Demonstrated strong multitasking abilities, handling order taking, food preparation, and customer service simultaneously
- Collaborated effectively with team members to ensure smooth workflow and maintain a positive and efficient work environment
- Increased repeat business by fostering strong relationships with customers through exceptional service.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Shop Manager
Phat Phillip Ice Cream Shop
07.2021 - 10.2023
- Managed all aspects of the ice cream shop, including customer service, inventory control, staff training and supervision, and daily operations
- Implemented strategies to increase customer satisfaction and drive sales, including introducing new flavors and promotions
- Managed staff schedules, provided performance feedback, and motivated the team to achieve sales targets
- Monitored inventory levels, ordered supplies, and minimized waste to optimize profitability
- Handled cash handling procedures, reconciled daily sales, and ensured accurate financial reporting
Education
Bachelor of Arts - Digital Media
University of Canberra
Australia, Canberra11-2027
Certificate - Film And Video Production
Unitecx Institute of Technology
New Zealand, AUckland07-2020
Skills
- Communication
- Customer Service
- Complaint handling
- Teamwork
- Problem-Solving
- Organization
- Adaptability
- Problem resolution
Timeline
Retail Sales Associate
Scooter Hut
04.2024 - Current
Cafe Assistant
Duati
02.2024 - 07.2024
Shop Manager
Phat Phillip Ice Cream Shop
07.2021 - 10.2023
Bachelor of Arts - Digital Media
University of Canberra
Certificate - Film And Video Production
Unitecx Institute of Technology
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