ANCA VIZITIU
COSTUMER EXPERIENCE SPECIALIST
Beijing
Summary
Dynamic and results-oriented Senior Sales and Event Manager with over 10 years of experience in luxury hospitality. Skilled in managing high-profile client relationships, coordinating complex events, and driving revenue growth. Adept at working with embassies, chambers of commerce, and international organizations to deliver outstanding service and build long-term partnerships.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
5
5
Languages
Work History
Senior Sales Manager
Conrad Hotel
Beijing, China
09.2023 - Current
- Restored and expanded the embassy database, contacting 75+ embassies, conducting 45 hotel inspections, and signing 19 contracts.
- Led planning for National Day celebrations, roadshows, and embassy events, collaborating with the events team for seamless execution.
- Handled international event requests from Hilton Group meeting brokers and embassies.
- Maintained positive relationships with Chamber of Commerce members, serving as the primary contact for room bookings, F&B, and event inquiries.
- Attended networking events to attract potential clients and strengthen the hotel's market presence.
- Used Cvent, ONQ, and Salesforce to track sales progress, manage requests, and ensure successful event outcomes.
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
Guest Relations Manager
Wanda Wista Hotel
Beijing, China
02.2019 - 11.2021
- Resolved guest complaints efficiently, achieving a 95% success rate and maintaining high guest satisfaction.
- Supervised VIP guest experiences, including room assignments and transportation, for 20+ guests daily.
- Collaborated with multiple departments to ensure smooth event planning and execution, increasing successful events by 20%.
- Created monthly reports on guest feedback trends, providing valuable insights to guide improvements in operations and services.
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
Guest Service Manager
Marriott Hotel Kangqiao
Shanghai, China
08.2018 - 01.2019
- Managed front office operations for a 350-room hotel, ensuring a 98% guest satisfaction rat
- Trained and supervised a 20-person team, improving employee retention by 75%.
- Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
- Conducted regular staff training sessions on customer service standards and company policies, promoting a consistent level of service across the team.
- Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
Guest Relations Manager- Executive Lounge
Grosvenor House A JW Marriott Hotel
London, UK
04.2017 - 07.2018
- Enhanced VIP guest experiences, achieving a 95% satisfaction rate.
- Monitored team efficiency, resolving 85% of guest complaints on the spot.
Guest Relations Officer
Grand Skylight International Hotel
Shenzhen, China
08.2014 - 02.2017
- Investigated and resolved guest challenges and sources of dissatisfaction, resulting in a 90% resolution rate
- Assisted guests with check-ins, account inquiries, and additional services, resulting in a 90% satisfaction rating
- Collaborated with 30+ front office team members, organizing workshops to decrease cultural barriers and improve English language skills through hotel vocabulary training and teamwork, resulting in a 50% increase in team cohesion and communication
- Trained new staff members on company policies, procedures, and customer service standards.
Education
Master of Science - Human Resources Management
"Al. I. Cuza" University
Romania 10.2008 - 07.2010
Bachelor of Science - Hospitality Management
"Al. I. Cuza" University
Romania 10.2005 - 07.2008
Skills
Event Planning and Management
Timeline
Senior Sales Manager
Conrad Hotel
09.2023 - Current
Guest Relations Manager
Wanda Wista Hotel
02.2019 - 11.2021
Guest Service Manager
Marriott Hotel Kangqiao
08.2018 - 01.2019
Guest Relations Manager- Executive Lounge
Grosvenor House A JW Marriott Hotel
04.2017 - 07.2018
Guest Relations Officer
Grand Skylight International Hotel
08.2014 - 02.2017
Master of Science - Human Resources Management
"Al. I. Cuza" University
10.2008 - 07.2010
Bachelor of Science - Hospitality Management
"Al. I. Cuza" University
10.2005 - 07.2008
Similar Profiles
Jinny KimJinny Kim
Waitress at Conrad HotelWaitress at Conrad Hotel
Rose JeanRose Jean
Housekeeping Room Attendant at Conrad HotelHousekeeping Room Attendant at Conrad Hotel
Paula RussellPaula Russell
Line Cook at Conrad HotelLine Cook at Conrad Hotel