Angel Ma
Training Expert
Shenzhen,GD
Summary
Dynamic Sea Logistics professional with extensive experience at Kuehne + Nagel, excelling in team supervision and motivation. Proven track record in enhancing productivity through targeted coaching and efficient work processes. Adept at fostering collaboration and implementing training programs that elevate performance and customer satisfaction. Strong communicator with a commitment to continuous improvement.
Overview
19
19
years of professional experience
Work History
Sea Logistics Training Team Leader
Kuehne + Nagel Shenzhen Branch Office
08.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Sea Logistics Training Supervisor
Kuehne + Nagel Shenzhen Branch Office
11.2017 - 07.2021
- Managed a team of trainers to ensure consistent delivery of high-quality training sessions across all departments.
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Collaborated with company leaders and department managers to determine training needs.
Sea Logistics Customer Service Supervisor
Kuehne + Nagel Shenzhen Branch Office
05.2014 - 10.2017
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Sea Logistics Customer Service Specialist
Kuehne + Nagel Shenzhen Branch Office
07.2008 - 04.2014
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Sea Freight Operator
Guangzhou North East Logistics Company
09.2006 - 06.2008
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
Education
Bachelor of Arts - Bussinese
04.2001 -
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Timeline
Sea Logistics Training Team Leader - Kuehne + Nagel Shenzhen Branch Office
08.2021 - Current
Sea Logistics Training Supervisor - Kuehne + Nagel Shenzhen Branch Office
11.2017 - 07.2021
Sea Logistics Customer Service Supervisor - Kuehne + Nagel Shenzhen Branch Office
05.2014 - 10.2017
Sea Logistics Customer Service Specialist - Kuehne + Nagel Shenzhen Branch Office
07.2008 - 04.2014
Sea Freight Operator - Guangzhou North East Logistics Company
09.2006 - 06.2008
ABC - Bachelor of Arts, Bussinese
04.2001 -