Yu Tianyi
Shenzhen,SH
Summary
Reliable Seller with expertise in online selling, inventory management and complaint handling. Offering 3-year background building and managing online stores and marketing products to prospective customers. Customer-oriented individual dedicated to expertly resolving customer issues and complaints.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Operating Amazon Stores
Shenzhen Shengshi Baiqiang Technology Co., Ltd
07.2020 - 08.2021
- Visual control: Proactively propose Amazon image requirements, conduct image review, improve product interface aesthetics, and increase sales opportunities by 15% compared to before.
- Daily operations: Develop operational plans, responsible for basic tasks such as uploading, editing, maintaining, and optimizing listings, as well as developing marketing and stocking plans, as well as monitoring and managing FBA stocking and inventory. After two months of operation, the product exposure increased by more than 40%.
- Competitive research: Conduct competitive research in a timely manner based on changes in product sales and rankings, and use both internal and external advertising tools to promote a stable order link with cumulative sales of over 100. Sales with 4-5 single product links are all above 60.
- Customer maintenance: Track platform order information, handle pre-sales and after-sales issues such as customer inquiries and complaints, and do a good job in daily comment maintenance, with a positive review rate of over 80%.
Amazon Operations
Shenzhen Zhuoguang Weichuang Technology Co., Ltd
08.2021 - Current
- Demand docking: According to the company's goals, communicate with various departments to dock product needs (such as product pictures, user operations, procurement, etc.), match market user needs, and break it down into action plans to ensure the completion of goals.
• Account management: Responsible for US site account management, product pricing, shelving, maintenance and listing pages, always supervising account-related data to ensure account security.
• User research: Conduct regular market research, use user behavior data analysis and mining, investigate usage habits, deeply explore user needs, analyze the impact of product categories and negative factors on user growth, output survey analysis reports, and sort out customer drawings to improve products. Optimize and improve user experience.
• Product operation: Conduct market research before product launch, understand the market situation, and determine product strategies based on market conditions: During product launch, continuously monitor product operation and customer usage, understand existing problems in operation in a timely manner, and provide timely support to customers Q&A: After the product is launched, will continue to follow up on customer feedback, organize relevant personnel to conduct discussions on major issues, and submit product optimization plans.
• Data analysis: Monitor account data at all times, analyze data of each category, analyze daily volume and daily conversion rate, understand changes in product data, conduct in-depth analysis of abnormal data, find root causes, and make improvements.
• Promotion plan: Collect and analyze market data, formulate and implement product promotion plans, continue to follow up on promotion results, and adjust and optimize the promotion plan based on feedback data to achieve sales targets
Education
Master - International Relations And Trade
Education University of Hong Kong
Hongdong, GD 09.2015 - 7 2018
Bachelor - Business English
Liaoning University
Shenyang, LN 09.2015 - 6 2019
Skills
Office skills: Proficient in using Photoshop, Word, PPT, and have certain abilities in Excel data statistics, analysis, and function application
Self Evaluation
I have a strong drive for self-improvement, a spirit of hard work, the ability to adapt quickly to the environment, an honest personality, meticulous and cautious approach to work, a strong sense of responsibility, and a strong sense of credit. I also possess good teamwork and communication skills. I am hardworking, diligent, patient, proactive, and have a serious attitude. I have strong resilience and a strong sense of responsibility.
Certification
IELTS 6.5
Timeline
Amazon Operations
Shenzhen Zhuoguang Weichuang Technology Co., Ltd
08.2021 - Current
Operating Amazon Stores
Shenzhen Shengshi Baiqiang Technology Co., Ltd
07.2020 - 08.2021
Master - International Relations And Trade
Education University of Hong Kong
09.2015 - 7 2018
Bachelor - Business English
Liaoning University
09.2015 - 6 2019
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