Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
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Chen Ross

Chen Ross

Xi'an,ZJ

Summary

A dynamic and results - oriented professional, I've thrived at Education First EF, excelling in event coordination and curriculum innovation. While mentoring new teachers, I achieved an NPS of over 91%, and through student - centric strategies, significantly increased enrollment by 15% within summer and winter courses. With a wealth of experience in classroom administration, professional development, and project planning, I adapt seamlessly to various education environments, leveraging classroom technologies for optimal learning. In the business realm, my proficient business English communication skills enable effective engagement with international partners, helping me consistently exceed sales targets via strategic client management and negotiation. Skilled in public speaking, I deliver impactful presentations to promote educational offerings. Whether working independently or as part of a team, I bring a balanced approach to tasks and collaborative projects.

Overview

4
4
years of professional experience

Work History

Senior Local Teacher

Education First EF
03.2022 - Current

August 2024-Present Senior Local Teacher


Event Coordination

Orchestrated standardized teaching showcase events, independently planning and executing 50+ open classes, 40+ achievement ceremonies, and 200+ trial lessons. Achieved a 91%+ Net Promoter Score (NPS) in annual parent feedback and a 65% conversion rate for trial lessons.

Innovation & Curriculum Integration

Collaborated with the teaching department to optimize winter/summer course systems, integrating blended teaching methodologies that drove a 15% year-on-year increase in autumn/spring regular class enrollments.

New Talent Mentorship

Led the development of a new-hire onboarding system, delivering full-cycle training to 5 new teachers on curriculum design, classroom management, and parent communication. Ensured 75%+ first-class full enrollment rates for all trainees.

Teaching Research & Capability Building

Spearheaded campus-wide teaching research initiatives, organizing 7 faculty training sessions covering new curriculum standards, pedagogical methods, etc. Achieved a 100% training pass rate among participants.


March 2022-August 2024 Local Teacher


Sales Target Exceedance & Revenue Growth

  • Consistently overachieved monthly sales quotas, driving annual course sales of CNY 1.5+ million (~USD 210K, based on 2025 exchange rates). Ranked #1 in campus-wide sales for winter/summer courses in 2022 & 2024, generating CNY 400K+ in incremental revenue.

Customer Retention & Engagement

  • Optimized student engagement and instructional delivery, achieving the highest course renewal rate across campuses for two consecutive years. Served 70+ students annually, maintaining a Net Promoter Score (NPS) of 95%+ through proactive service and feedback-driven improvements.

Transformation Leadership Under Multifaceted Challenges

  • Led the end-to-end adaptation of offline courses to online delivery during China’s "Double Reduction" policy, pandemic lockdowns, and municipal inspections. Achieved #1 campus conversion rate in 2023 and Top 3 citywide utilization rate, ensuring 100% teaching continuity and 90%+ parent satisfaction.


Export Sales Staff

成都鑫荣铮商贸有限公司
10.2021 - 01.2022
  • Conducted live streaming for candle products on Alibaba International Station to promote product sales.
  • Developed new clients through social media platforms such as Facebook and Instagram.
  • Managed Alibaba International Station operations, including product maintenance, inquiry handling, and quotation.
  • Negotiated with clients, tracked order progress, and ensured successful order completion.

Education

Bachelor's Degree - Business English

Wuhan Institude of Design And Sciences
Wuhan, China
06-2021

Skills

Professional Certifications

  • TKT: Young Learners (TKT YL)
  • TKT: Module 1
  • TQC (Teacher Qualification Certificate)

Language Proficiency

  • English: Business-professional level (CET-6), fluent in daily and workplace communication
  • Chinese: Native speaker

Business English Communication & Negotiation

  • Public speaking（50 open classes, 40 graduation ceremonies, and 200 trial lessons）
  • Inquiry-based learning（Led campus-wide teaching research initiatives, organizing 7 training sessions covering new curriculum standards and pedagogical methods Ensured 100% training completion rate among participants）
  • Record keeping（Driving annual course sales of CNY 15 million ~USD 210K, based on 2025 exchange rates Ranked #1 in campus-wide sales for winter/summer courses in 2022 & 2024, generating CNY 400K in incremental revenue）

Accomplishments

  • Interactive Learning - Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
  • Curriculum Implementation - Taught reading, language arts, social studies, mathematics, science, art and physical education to pupils utilizing course of study adopted by the Board of Education.

Hobbies

In my spare time,I like to work out and climb mountains,bench is my favorite!And those hobbies require me to work closely with my teammates, communicate effectively, and strategize to achieve common goals. It has also taught me the importance of perseverance and insistence, as we often face tough opponents but need to stay focused and keep pushing.

Timeline

Senior Local Teacher

Education First EF
03.2022 - Current

Export Sales Staff

成都鑫荣铮商贸有限公司
10.2021 - 01.2022

Bachelor's Degree - Business English

Wuhan Institude of Design And Sciences

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Chen Ross