Crystal Jinshan Shi
Dalian
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across Technology & Consulting company environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking suitable position. Offering excellent communication and good judgment.
Overview
6
6
years of professional experience
Work History
Human Resource Coordinator
Accenture Great China
05.2021 - Current
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
English Trainer
Wyton Internation School
05.2018 - 05.2021
- Developed lesson plans and adapted curriculum to meet individual needs of students
- Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
- Conducted intensive summer courses in analysis of English texts.
- Designed and developed instructional activities using data from student learning style assessments.
- Selected and prepared educational resources, taking account of students' interests and cultural backgrounds.
- Employed diverse teaching approaches to help students of all abilities understand material.
Customer Service Officer
APM Asia Singpore
03.2017 - 05.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions.
- Provided primary customer support to all customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Trained in conversational English & Mandarin Chinese to enhance service of most international customers.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Diploma in Accounting And Business - Accounting And Business Management
06.2016
Skills
- Benefits and Payroll Coordination
- Workforce Improvements
- Facilitating Auditions
- Harassment Investigation
- HR Support
- Candidate Searching
- Procedures Compliance
- Finance and Accounting
Languages
Chinese (Mandarin)
Native language
English
Advanced
C1
Timeline
Human Resource Coordinator - Accenture Great China
05.2021 - Current
English Trainer - Wyton Internation School
05.2018 - 05.2021
Customer Service Officer - APM Asia Singpore
03.2017 - 05.2018
Kaplan Singapore - Diploma in Accounting And Business, Accounting And Business Management
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