Ecko Nong
Fangchenggang, Guangxi Province
Summary
Dynamic professional with extensive experience at China Ocean Shipping Agency Fangcheng, excelling in operations management and employee relations. Proven track record in strategic planning, enhancing customer satisfaction, and driving profitability through innovative solutions. Skilled in CRM and fostering strong client relationships, consistently achieving revenue targets while optimizing team performance.
Overview
18
18
years of professional experience
Work History
Assistant General Manager
China Ocean Shipping Agency Fangcheng
06.2017 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Concurrently Manager of Customs Clearance and Cont
China Ocean Shipping Agency Fangcheng
06.2016 - 08.2017
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Manager of Container Department
China Ocean Shipping Agency Fangcheng
12.2011 - 06.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- As Location head of RCL since year 2010, developed and maintained relationships with customers and suppliers through account development. Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Vice Manager of Container Department
China Ocean Shipping Agency Fangcheng
10.2010 - 11.2011
- Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.
- Implemented cost-saving measures through careful analysis of budgetary needs, reducing overall expenses without compromising quality.
- Identified areas of improvement within the organization, presenting actionable solutions to senior leadership for implementation.
- Enhanced communication between departments by establishing regular meetings and open channels for feedback, promoting collaboration across teams.
Operation Specialist
China Ocean Shipping Agency Fangcheng
09.2008 - 09.2010
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
Boarding Agent
China Ocean Shipping Agency Fangcheng
07.2007 - 08.2008
- Streamlined cargo handling procedures with efficient coordination among stevedores, terminal operators, and shipping lines.
- Ensured timely arrival of ships by accurately preparing and submitting documentation for customs clearance.
Education
Bachelor of Arts - Business English
Guangxi Normal University
Guilin, China 04.2001 -
Skills
Employee relations
Timeline
Assistant General Manager
China Ocean Shipping Agency Fangcheng
06.2017 - Current
Concurrently Manager of Customs Clearance and Cont
China Ocean Shipping Agency Fangcheng
06.2016 - 08.2017
Manager of Container Department
China Ocean Shipping Agency Fangcheng
12.2011 - 06.2016
Vice Manager of Container Department
China Ocean Shipping Agency Fangcheng
10.2010 - 11.2011
Operation Specialist
China Ocean Shipping Agency Fangcheng
09.2008 - 09.2010
Boarding Agent
China Ocean Shipping Agency Fangcheng
07.2007 - 08.2008
Bachelor of Arts - Business English
Guangxi Normal University
04.2001 -
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