Evelyn Yang

Obtained project opportunities in Singapore with the English Training Institution, in Dubai with the Chinese Business Investment Group - CEIBS, and in Bangkok with the Thai Telecom Company - T3 Technology,

• Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
• Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
• Delivered campaigns to solidify new client opportunities and generate new business.
• Built relationships with multinational colleagues to facilitate teamwork, cooperation and success.

1. Jul 2022 - Dec 2023, served as Business Support Manager in
User Management Center and Event Marketer in Private
Wealth Division, on the US, SG, AU and HK markets.

• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
• Conducted market research to identify new opportunities and target markets.
• Led internal cross-functional collaboration and external vendor communication (including Twilio, Facebook, Sintel).
• Continually maintained and improved company's reputation and positive image in markets served by way of organizing and hosting meetings, workshops and events.

2. Dec 2023 - Mar 2024, led CX team and oversaw customer service operation on the US, SG, AU, CA and MY markets.

• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Trained staff on operating procedures and company services.

1. Apr 2021 - Jul 2022, promoted to Business Account Support Manager in Consumer Financial Center, to strengthen relationships with stakeholders.

• Led communication with external stakeholders (financial institutions, banks and governments) and coordination with internal teams.
• Managed budgets and allocated resources to maximize productivity and profitability.
• Managed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Hosted and interpreted in conferences for C-suites and VIP clients.
• Assisted in organizing and hosting company's events.

2. Mar 2020 - Apr 2021, served as Senior Business Reception Manager in charge of Fin-tech Showroom and VIP clients reception.

• Evaluated concierge team's performance and conveyed constructive feedback to improve skills.
• Provided tri-lingual business presentation and interpretation.
• Maintained close collaborative relationship with PR, GR and other key functional teams.

• Participated in IPO projects and events, implemented marketing strategies to maintain relationship with stakeholders and clients
• Leveraged cooperation with Luxury hotel suppliers in HongKong, Macau, Singapore, United States and Europe.
• Planned and executed events including media conferences, cocktail dinners.

• Planned and executed Boxing&Tourism events and trade show projects (in Asia, Australia and Russia)
• Coordinated schedules and timelines for events.
• Managed event logistics and operations globally.
• Built up Exclusive Membership Service system and Enrollment system.
• After graduation, served as English Personal Assistant to foreign supervisors, to provide daily administrative support