Flora
Customer Service
厦门市
Summary
Hardworking Backroom Associate focused on maximizing team efficiency and customer service by retrieving, stocking, and moving merchandise. Knowledgeable about customer service standards and sales processes.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service
Kodak (China) Co., Ltd
3 2018 - 3 2024
- Order Management
- Implement national and local marketing plans for the company
- Responsible for maintaining old/new customer
- Familiar with SAP system process
- To receive customer orders and clarify details of products, pricing, quantity, delivery date, payment and other requirements, and make sure sales orders are correctly generated in SAP system
- Work with Logistic department about shipment arrangement.
- Resolved customer service issues with timely and professional resolutions.
- Provided exceptional customer service, addressing concerns promptly and professionally.
Salesperson
Xiamen Royal Tech Co., Ltd
4 2013 - 7 2017
- Met existing customers to review current services and expand sales opportunities.
- Worked to build relationships with customers and built potential for additional sales.
- Attend the oversea exhibition and travel to visit the existing customer and targeted customer.
- Achieved or exceeded company-defined sales quotas.
- Utilized CRM software to manage contacts, track progress, and analyze performance metrics.
Foreign Trade Assistant
Xiamen Whisper Trade Co., Ltd
07.2017 - 02.2018
- Increased revenue with effective market research and identification of new business opportunities.
- Researched and prepared product cost and trade compliance reviews for clients.
- Tracked shipments processing through customs and other agencies and obtained clearances.
Sales Specialist
Xiamen Wellshine Import & Export Co., Ltd
03.2011 - 03.2013
- Worked effectively in fast-paced environments.
- Created and implemented sales strategies to successfully meet company targets.
Sales Supervisor
厦门华尔电子科技有限公司（arvato prosoft）
03.2004 - 03.2011
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Effectively coached team members to reach weekly and monthly sales goals.
Education
Bachelor - International Business
Dongbei University of Finance & Economics
Dalian, China 05.2013 - 05.2015
College - Practical English
Hwa Nan Women's College
Fuzhou, China 09.2000 - 05.2003
Skills
- International Customer Service
- Problem-solving aptitude
- Time management abilities
- Continuous Improvement
- Teamwork and Collaboration
- Honest and Dependable
- Microsoft applications proficiency
- Adaptability and Flexibility
Certificate Information
- 12/2001, Public Relationship Certificate
- 07/2002, CET -4
Personal Information
- Age: 41
- Height: 158CM
- Gender: Female
- Nationality: China
- Marital Status: Married
Timeline
Foreign Trade Assistant
Xiamen Whisper Trade Co., Ltd
07.2017 - 02.2018
Bachelor - International Business
Dongbei University of Finance & Economics
05.2013 - 05.2015
Sales Specialist
Xiamen Wellshine Import & Export Co., Ltd
03.2011 - 03.2013
Sales Supervisor
厦门华尔电子科技有限公司（arvato prosoft）
03.2004 - 03.2011
College - Practical English
Hwa Nan Women's College
09.2000 - 05.2003
Customer Service
Kodak (China) Co., Ltd
3 2018 - 3 2024
Salesperson
Xiamen Royal Tech Co., Ltd
4 2013 - 7 2017
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