Giulia Mandrile
Rodello
Summary
Receptionist with good experience in handling reservations, phone calls and customer inquiries. Calm and balanced personality with good interpersonal communication skills, good knowledge of English and French and focus on constantly improving one's skills to provide impeccable service and full guest satisfaction. I believe that I am a patient, helpful and courteous person able to relate in a cordial manner with guests from different parts of the world, I possess organizational skills and am able to use the computer resources and technologies in use in the hotel industry. Strong goal achievement and customer loyalty orientation.
Overview
6
6
years of professional experience
Work History
Hotel Receptionist
Hotel Ca' del Lupo
05.2023 - Current
- Verifying and confirming reservations received and managing price and bed space updates.
- Supporting switchboard activities and sorting telephone and paper correspondence for the facility and guests.
- Professional handling of guest complaints and quick recovery of disservices to improve customer satisfaction.
- Reception of guests, data entry, room assignment and telematic transmission of lodging forms.
- Proper application of check in and check out procedures.
- Cocktail and beverage service at customer's request
- Maintenance of order and cleanliness of the reception area and kitchen.
Animal Rehabilitation Center Intern
CRAS
02.2023 - 04.2023
- Assisting the veterinarian in caring for sick or injured animals.
- Assisting with cage cleaning services and administering food and medication.
- Taking in and taking care of wild animals at the center.
- Field recoveries of animals in distress and transport to the center.
Salesperson
Swarovky
12.2022 - 12.2022
- Care of cleaning and sanitation of sales areas.
- Management of merchandise exchange, return and refund operations.
- Up-to-date knowledge of products for sale, payment methods and safety standards.
- Unpacking, displaying and promoting new products on attractive and well-organized displays in order to optimize promotional sales.
Babysitter
Private Family
08.2020 - 09.2020
- Babysitting of two children, aged three and six respectively.
- Study support using the appropriate learning techniques with respect to the age and characteristics of the children.
- Helping children with homework and school projects.
- Development of games and manual activities for the purpose of supporting learning and verbal skills.
- Planning of educational and play activities appropriate to the age of the children being cared for.
Secretary
Foundry Ricca S.r.l.
06.2018 - 07.2018
- Correspondence and preparation of packing slips.
- Sorting incoming mail and sending emails, letters, and circulars as directed.
- Office inventory management.
- Updating data within the management system and filing company documentation.
- Processing and processing paperwork, filing documentation, and supporting general services.
Trainee in Dog Physiotherapy Center
Animal Wellness
06.2017 - 08.2017
- Collaboration with colleagues in the execution of assigned tasks.
- Planning work activities within required timelines.
- Assisting with veterinary physiotherapy therapies.
- Carrying out activities by paying attention to details and ensuring accuracy in execution.
Education
Wildlife Technician - Management And Conservation of Wild Animals
University Of Agriculture And Veterinary Medicine
Torino07.2023
Diploma di Liceo Scientifico bilingue -
Scientific High School
Alba06.2018
Skills
- Remarkable speed of learning
- Time management skills
- Predisposition to contact with the public
- Organizational skills
- Willingness to work in shifts
- Efficiency
- Accuracy
- Problem solving
- Punctuality
Additional Information
- I authorize the processing of my personal data in the cv in accordance with D. L. 196/2003.
Languages
English
Upper intermediate (B2)
French
Intermediate (B1)
Spanish
Elementary (A2)
Italian
Bilingual or Proficient (C2)
Timeline
Hotel Receptionist
Hotel Ca' del Lupo
05.2023 - Current
Animal Rehabilitation Center Intern
CRAS
02.2023 - 04.2023
Salesperson
Swarovky
12.2022 - 12.2022
Babysitter
Private Family
08.2020 - 09.2020
Secretary
Foundry Ricca S.r.l.
06.2018 - 07.2018
Trainee in Dog Physiotherapy Center
Animal Wellness
06.2017 - 08.2017
Wildlife Technician - Management And Conservation of Wild Animals
University Of Agriculture And Veterinary Medicine
Diploma di Liceo Scientifico bilingue -
Scientific High School
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