Haitao Xu
Operation Team Leader
Beijing
Summary
Result oriented team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Operation Team Leader
T-SYSTEMS P.R. CHINA Ltd.
Beijing
09.2020 - Current
- Operation management, in charge of application and platform operation, ensure service availability
- Lead & drive project execution, define the solution, implementation
- Interface person of project, in charge of the coordination with project owner and other stakeholders
- Operation team setup, onboarding training, task assignment, quality control and performance review
- In charge of new service onboarding, business test, load & performance test, topic tracking
Service Reliability Engineer
WirelessCar
Beijing
04.2018 - 09.2020
- In charge of application operation of connected car platform and components deployment
- In charge of distributed monitoring system setup, optimize the monitoring of infrastructure and business services, familiar with Op5, Graphite, Grafana, CloudWatch, DataDog
- In charge of service migration from ground to AWS cloud, monitoring of infrastructure, services running in AWS
- In charge of components test, configuration optimization based on test report
- Improved operations through automation tools with python and shell
Senior Operation Engineer
Tata Consultancy Service Ltd
Beijing
08.2014 - 04.2018
- In charge of the maintenance and optimization of Infrastructure in MLS Lab, provide operation support for 3000+ network devices, servers and other devices
- In charge of Windows Server system maintenance, upgrade, troubleshooting
- In charge of hardware procurement, deployment, decommission and disposal, assets management
- In charge of the management of projects lifecycle, coordinate the work between vendor, network team and facility team, ensure the project delivery quality
- In charge of Site Services team work flow training, documentation, optimization
- In charge of monthly report drafting and presentation to Microsoft Manager
Operation Engineer
Sunny-Service Company
Beijing
08.2013 - 08.2014
- In charge of office systems and software upgrades and new equipment installations.
- Provided technical support during operational changes via both on-site support and remotely, based at Siemens project.
- AD operation and maintenance, make sure the availability of group accounts
- Increased customer satisfaction by resolving issues.
Software Engineer
Changsha Deling Software Company
Changsha
06.2011 - 06.2012
- Technical support for document input and output management
- Testing for document input and output issues, fix or escalate the issue per process
- Collaborate with German development team to provide efficient techinical solutions
Education
Bachelor - German
Hefei University
Hefei 09.2007 - 06.2011
Skills
Project Management
Certification
ITIL® Foundation Certificate
Timeline
ITIL® Foundation Certificate
05-2021
Operation Team Leader
T-SYSTEMS P.R. CHINA Ltd.
09.2020 - Current
Red Hat Certified Engineer
06-2019
Service Reliability Engineer
WirelessCar
04.2018 - 09.2020
Senior Operation Engineer
Tata Consultancy Service Ltd
08.2014 - 04.2018
Operation Engineer
Sunny-Service Company
08.2013 - 08.2014
Software Engineer
Changsha Deling Software Company
06.2011 - 06.2012
Prüfung für das Germanistik-Hauptstudium
06-2011
CET6
06-2009
Bachelor - German
Hefei University
09.2007 - 06.2011
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