Haoran (Thomas) Wang

Inspiring employee with extensive experience in electric vehicle product industries and over a year of experience in leadership roles. Skilled at decreasing downtime while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.

· During my tenure at Tesla in Hefei, I consistently ranked within the top three in the team for total weekly orders. I actively participated in order processing each week, ensuring efficient acquisition of customer resources and order conversion. I developed and executed weekly task plans to enhance personal efficiency. Through continuous efforts, my weekly order volume remained in the top three within the team, ensuring both customer satisfaction and company performance were improved.

· In the third quarter of 2021, through continuous accumulation, learning, and self-improvement, I achieved the highest total sales order volume in Greater China for Tesla. I actively participated in the quarter's sales activities, formulating effective sales strategies for the newly launched models. I implemented a series of measures, including in-depth understanding of customer needs and establishing proactive connections with potential clients. By efficiently managing my social media accounts, I quickly disseminated current sales policies and effectively drove traffic, increasing sales opportunities. Through close team collaboration and my dedicated efforts, I secured the top position in Tesla's Greater China sales order volume for the third quarter of 2021. This not only enhanced my personal influence within Tesla Greater China but also contributed to the store's outstanding performance and reputation. My success is attributed to the team's collaborative efforts and exceptional sales execution.

· While working at Tesla Hefei, I successfully mentored a new store employee, who is now a Tesla Advisor 5. At the end of 2021, I was tasked with training a new hire to proficiently master Tesla product knowledge, sales techniques, and store operational procedures, ensuring a smooth transition into the store's work environment. I implemented a personalized training plan, combining practical operations with theoretical knowledge, patiently addressing the new hire's questions, and providing real-life examples to help them better understand their responsibilities. I also encouraged their participation in team activities to foster good working relationships and accelerate their integration into the team. For the most critical aspects, such as product knowledge and sales scripts, I conducted multiple role-playing scenarios with the new hire to simulate real customer interactions. Before my departure, the new hire successfully completed the training, mastering product knowledge and sales skills. They performed excellently in the store, adapting well to the work environment, and were promoted to TA5 in the third quarter of 2023.

· During my time at Tesla Toronto, I quickly integrated into the team and adapted to the local pace, achieving the fifth-highest total order volume in Central Canada in the first quarter and rising to third in the second quarter. At the beginning of my role at Tesla Toronto, I faced the challenge of rapidly integrating into the team and adapting to the local work rhythm. In the first quarter, I needed to quickly acclimate to the local work culture while striving to improve order volume. This involved understanding the local market demands and customer behaviors across different ethnic groups, as well as collaborating effectively with the team. I swiftly built strong working relationships with team members, actively participated in local training and team activities, and gained a better understanding of the local market. I proactively learned and shared best practices with colleagues while demonstrating exceptional professionalism in customer interactions. By the end of the first quarter, I had successfully integrated into the team, with my personal order volume ranking fifth in Central Canada. Through sensitivity to market feedback and flexible strategy adjustments, I increased my personal order volume to third in Central Canada by the second quarter. This demonstrated my adaptability and ability to achieve rapid performance improvements.

· During my time at Tesla Toronto, my personal social media account ranked first in the region, with single-post views consistently exceeding 1,000 and some posts reaching over 10,000 views, effectively driving traffic to the store. At Tesla Toronto, I was one of the few TAs managing a personal social media account. Through effective social media management, I enhanced the store's regional visibility and attracted more potential customers. The key was maintaining stable view counts while striving for higher exposure on select content. I meticulously planned and published content, ensuring each social media post was engaging and unique. I actively interacted with the local community, responded to user comments, and increased brand engagement. Additionally, I analyzed viewership data and adjusted strategies based on popular themes and content types to boost overall views. Under my management, my personal social media account achieved the highest view count in the region, with single-post views consistently exceeding 1,000 and some content reaching over 10,000 views. This effectively drove traffic to the store, increased brand exposure, and attracted more customer attention and interaction.