HaoYang Liu

The project, from KPMG Consulting, helped a mid-sized bicycle and bicycle accessories organization called Sprocket Central Pty Ltd assess the quality of the dataset it provided, help it identify high-value customer segments, and visualize the findings and insights found in the analysis, ultimately helping the company make strategic decisions.

• Maintaining a clean and well-kept store environment that is well-organized.
• Assist customers in locating merchandise and recommending suitable products. Being the only employee from outside the country in the business, I am appreciative and thrilled that many of our customers find me to be kind and approachable, and that my level of service keeps becoming better.
• Receive items, clearly label each item, and organize it by size or color. The manager certified that I am capable of working in an orderly manner.
• Utilize POS system to manage sales, returns, and gift card activations.
• Perform invoice modification and reconciliation tasks to ensure correct goods are received and paid for. My comprehension, efficiency, and accuracy were all rated as excellent, and the manager attested to my effectiveness and capacity for learning.
• Communicate actively with other team members and work together to resolve issues as they arise.