Zhao Tian Khoo
Singapore
Summary
Summary I am a person who has a wide range of interests, traveler, gourmet, easy and quick to adapt NEW, full of curiosity, responsible, steady, courage to face challenges, honest and credible, easy-going, kind, gentle, full of passion, optimistic, high-stress tolerance! My specialty is easy to get in the community, middleman while solving crossover problems, strong group spirit! It's my pleasure to have you to know me more!
Overview
3
3
years of professional experience
4
4
years of post-secondary education
5
5
Languages
Work History
Compliance Secretary
Huawei
Riyadh
02.2022 - 08.2022
- Solve cross-department coordination problems mainly held meetings and presented weekly & monthly report regarding ABC, Network Security, Information Security, Business & Trade Secret
- Responsible for operation optimization and quality control of compliance tasks, ensure that key compliance tasks are measurable, monitored
- As Compliance Secretary , assist compliance director in compliance management team daily operation, follow up legal team for compliance document
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
- Monitor & reviewed training programs to improve compliance at all levels
- Hold key compliance campaign and publicity key compliance banner & posters
- Improved company policies and standards to outline ethical, safe and efficient procedures
- Reviewed Saudi Arabia laws and regulations regarding Network & AI Cloud security to assist the new department set up.
Fundraising Officer
UNICEF
Johor
04.2021 - 10.2021
- Face 2 Face Fundraising in Malaysia
- F2F Fundraising in the Covid-19 time is not easy, but I still managed to stop 4 to 7 person when 10 approaches
- My weekly performances is not high in Quantity (4/10) but always come with Quality donors(8/10)
- Positive& Energetic& Courage & Passions & Never GIve Up are the unforgettable values gain
- Breaking ice with strangers and identified potential donors.
- Communications skills such as presenting myself & UNICEF to peoples from multi of languages,backgrounds, mindsets ,etc
- Join in the 'Birthday Call Campaign' & 'UNICEF Annual Report' 2021
- Managed social media channels to strengthen brand exposure and facilitate engagement.
- Researched & planned and implemented fundraising events.
Assistant
Embassy of Malaysia in Beijing
Beijing
06.2019 - 10.2019
- Intern at Education Section , Assists as Embassy delegates when Prime Ministers, Cabinet ，parliament delegates visit Beijing
- Support Ministry of Education when YB and teams officially visit China served as Translator, MC of Malaysia Events, Tour Guide
- Led 23 chancellor delegates from 11 Universities from Malaysia to attend the 2019 China-ASEAN Education Cooperation Week
- Built and manage the Embassy Wechat Channel to promote Malaysia in China, get a total of 5,000+ subscribers and produce 8,000+reads in a single post
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Coordinated schedules and timelines for On-site / online events.
- Understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
Vice President of Public Relations
UIBE International Alumni Association 贸大国际校友会
Beijing
10.2018 - 05.2019
- Outbound Alumni, Professionals, Startup Company to provide works and company tours / have talks, events at University
- Held 2020 Graduation Balls, Career Fair, workshops and built Career Center for 100+countries students
- UIBE School of International Education with organizing Alumni-students events and recruiting volunteers.
- Created media kits and utilized promotional materials to meet specific strategic initiatives.
- Prepared social media posts and videos with eye for viral content strategies.
- Developed original content for blog posts and website articles.
Customer Service Representative
Aegis Global BPO
Johor
10.2017 - 06.2018
- Follow up Uber’s US official policies
- Work with the Emergency customer service team
- Analyses situation and regulate/take action in need according to policies
- Answered up to 30 calls per day in busy, fast-paced office for both English and Chinese speaking customers.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Chinese speaking customers.
- Get an average of 3.7/4 of KPI, especially 4/4 in the empathy and customer reviews.
Education
International Politics & Economic Diplomacy
University of International Business And Economics
Beijing 09.2018 - 06.2022
Skills
NegotiationCross-functional Team LeadershipQuality ManagementCustomer Relationship Management (CRM)Operations ManagementPolicy AnalysisCompliance Management
Conflict resolution skills
Timeline
Compliance Secretary
Huawei
02.2022 - 08.2022
Fundraising Officer
UNICEF
04.2021 - 10.2021
Assistant
Embassy of Malaysia in Beijing
06.2019 - 10.2019
Vice President of Public Relations
UIBE International Alumni Association 贸大国际校友会
10.2018 - 05.2019
International Politics & Economic Diplomacy
University of International Business And Economics
09.2018 - 06.2022
Customer Service Representative
Aegis Global BPO
10.2017 - 06.2018