Enhui Peng
Balwyn
Summary
Dynamic professional with a proven track record in enhancing animal welfare at RSPCA and boosting customer satisfaction at Foot Solution. Skilled in animal treatment and team collaboration, I have successfully supported veterinary staff and increased repeat business through exceptional service. My experience also includes project management and community engagement, contributing to organizational success. In addition, I also successfully led the team in the school club increased the club's profit by two times within one year.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barn Assistant
RSPCA
02.2024 - Current
- Enhanced animal welfare through regular monitoring, timely reporting of health concerns, and maintaining clean living environments.
- Ensured a safe work environment with proper handling techniques, equipment maintenance, and adhering to safety protocols.
- Facilitated efficient movement of animals by managing paddocks, stalls, and turnout schedules according to individual needs.
- Supported veterinary staff during routine checkups, vaccinations, and medical treatments for optimal animal health.
Administrative Intern
Tangshan Kaierge Group
12.2024 - 02.2025
- Participate in the organization of China tourism conference
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
- Contributed to the overall success of the organization by providing general administrative support when needed, such as filing or photocopying documents.
Customer Service
Foot Solution
06.2023 - 10.2023
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Increased repeat business with exceptional customer service and friendly interactions.
- Boosted membership retention through attentive customer service and personalized interactions.
Education
Bachelor of Science - Animal Science And Management
University of Melbourne
Parkville, VIC11.2025
Korowa Anglican Girls School
Glen Iris 11-2022
Skills
- Animal treatment
- Customer service skills
- Social media management
- Project management
Certification
Working with Children Check
Languages
Chinese (Mandarin), English
Native language
korean
Intermediate
B1
Timeline
Administrative Intern
Tangshan Kaierge Group
12.2024 - 02.2025
Barn Assistant
RSPCA
02.2024 - Current
Customer Service
Foot Solution
06.2023 - 10.2023
Working with Children Check
Bachelor of Science - Animal Science And Management
University of Melbourne
Korowa Anglican Girls School
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