Hi, I’m
Jo Wu
Operational Manager
Shanghai
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.
Seasoned Operations Manager and talented leader with many years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
26
years of professional experience
7
years of post-secondary education
Work History
Hollister Medical Device Trade (Shanghai) Co., Ltd.Shanghai
Operational Manager
10.2017 - Current
Job overview
- Collaborate with China general manager to assist in achieving revenue growth for China Market
- Successfully realized Go direct business model in 2020.
- Set up 3PL warehouse and handle import and China logistics.
- Completed SAP ByD Go-live in 2021.
- Work with US HQ (Hollister Incorporated) to evaluate customer needs; participate in identifying and communicating customer current and future needs.
- Assist in development and implementation of marketing plans, including specific product launch events and general marketing plans.
- Understand product line profitability and effectively use this information to drive cost/price changes in operations and sales.
Indivior PLC (Reckitt Benckiser) via Zuellig Pharma Inc. Taipei City
Sales& Marketing Manager
11.2012 - 04.2017
Job overview
- Develop new customers in Taiwan.
- Define target customers and establish relationship with customers.
- Set and achieved company defined sales goals
- Provide training and assist customers to prescribe products.
- Cooperate with factory in UK and manage distributors.
Shuttle Inc.Taipei City
Senior Specialist
10.2011 - 11.2012
Job overview
- Develop new customers in European territory.
- Define target customers and establish relationship with customers.
- Provide products, which meet customer’s requirements.
- Responsible for budget, cost control and receivables.
- Cooperate with factory, external customers and sales support teams.
- Interpreted clients' needs and introduced services to fit specific requirements
Billion Electric Co., Ltd.New Taipei City
Representative
11.2010 - 05.2011
Job overview
- Develop, improve and maintain relationship with existing customers and target customers.
- Process inquiries, quotations and orders and arrange and follow-up of deliveries.
- Clarify technical matters with customers and internal design dept.
- Cooperate with internal departments, factories and external customers.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions
Wartsila Taiwan Ltd.Taipei
Account Manager
03.1997 - 09.2009
Job overview
- Develop, improve and maintain relationship with existing customers and target customers.
- Negotiate agreements with customers.
- Develop and implement new sales and marketing strategies to increase business and market share.
- Responsible for budget, cost control and receivables.
- Clarify technical matters with Wärtsilä companies and external customers.
- Cooperate with Wärtsilä companies, external customers and sales support teams.
Education
Ming Chuan UniversityTaipei, Taiwan
Bachelor of Arts from Applied English
09.2003 - 07.2006
Chungyu Institute of TechnologyKeelung, Taiwan
Associate of Arts from Accounting
09.1993 - 07.1995
Zhouhai Commercial Vocational SchoolTaipei, Taiwan
High School Diploma
09.1990 - 07.1993
Skills
Extensive customers service background
Familiar with business sales, supply chain, manufacturing operations and China Logistics management
Good in communication and problem solving
Willing to learn, to apply quickly and effectively, and adept at working well under pressure
Skillful in SAP & CRM system
Native speaker of Chinese languages, fluent in speaking and writing English, and good in speaking and writing German
Timeline
Operational Manager
Hollister Medical Device Trade (Shanghai) Co., Ltd.
10.2017 - Current
Sales& Marketing Manager
Indivior PLC (Reckitt Benckiser) via Zuellig Pharma Inc.
11.2012 - 04.2017
Senior Specialist
Shuttle Inc.
10.2011 - 11.2012
Representative
Billion Electric Co., Ltd.
11.2010 - 05.2011
Ming Chuan University
Bachelor of Arts from Applied English
09.2003 - 07.2006
Account Manager
Wartsila Taiwan Ltd.
03.1997 - 09.2009
Chungyu Institute of Technology
Associate of Arts from Accounting
09.1993 - 07.1995
Zhouhai Commercial Vocational School
High School Diploma
09.1990 - 07.1993