Johanna Cheng 程靖涵
Global PhD&Graduate Program Director
Beijing
Summary
One of my key strengths is my exceptional industry sensitivity and in - depth market familiarity. I closely monitor global education trends, regulatory changes, and competitive landscapes, enabling me to swiftly identify emerging opportunities. This acumen allows me to design innovative study abroad products that resonate with target audiences, integrating the latest educational concepts and market demands. Additionally, I excel at seamless service integration, efficiently coordinating between various stakeholders such as students, parents, partner universities, and service providers.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Senior Director of Graduate Abroad Programs
New Channel International Education Group
12.2020 - Current
- Responsible for providing program products and application service support for the high-end business lines (graduate & doctoral) of 32 branches of New Channel;
- Build and manage a team of 8-10 people for supporting more than 200 students‘ application service per year;
- Led the team to achieve an annual performance of 10 million and developed high-end service processes and quality monitoring；
- Supported educational exhibitions and public lectures for New Channel branches, as well as products and service training for branch's consultants;
Senior Manager
Ivygate International Education
04.2017 - 12.2020
- Responsible for building a 8-10 people service team, responsible for undertaking 150-200 high-end American students annually;
- Responsible for managing the team member's service, creating business courseware, and providing training for newcomers;
- Coordinated with the foreign faculty team of American admissions officers to develop service processes and quality control measures;
Senior Consultant
China Scholarship Council
02.2014 - 04.2017
- Undertaking the annual China Scholarship Council Public Education Exhibition, connecting with nearly a hundred domestic and foreign universities, and assisting students in applying for public scholarships and other related work;
- Provided domestic students with consultation on studying abroad in the United States, as well as study abroad exams and course planning, including high school, undergraduate, graduate, and doctoral programs;
Education
Master of Science - Financial Risk Management
University of Southampton
07.2012 - 09.2013
Bachelor of Science - Business Information Management
Northumbria University
07.2008 - 09.2012
Timeline
Senior Director of Graduate Abroad Programs
New Channel International Education Group
12.2020 - Current
Senior Manager
Ivygate International Education
04.2017 - 12.2020
Senior Consultant
China Scholarship Council
02.2014 - 04.2017
Master of Science - Financial Risk Management
University of Southampton
07.2012 - 09.2013
Bachelor of Science - Business Information Management
Northumbria University
07.2008 - 09.2012
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