Kai Hou Leong
Macao,CN
Summary
Positive working and learning attitude, good teamwork.
Dynamic IT professional with extensive experience at Ponte16, excelling in system administration and operating system deployment. Proven track record in enhancing system performance and user satisfaction through innovative solutions and effective communication.
Overview
9
9
years of professional experience
Work History
Assistan IT Manager
Ponte16
Macau
07.2023 - Current
- Managed casino end-user service inquiries and complaints in a timely manner.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Conducted training sessions for staff on new systems and technologies.
- Communicated with clients to understand system requirements.
- Provided status updates to keep upper management informed and to reach goals.
System Administrator
Ponte16
Macau
07.2021 - 07.2023
- Conducted regular system updates and patches to maintain software efficiency.
- Documented system configurations and created user guides for internal staff.
- Coordinated with vendors for hardware procurement and system upgrades efficiently.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Performed regular backups of critical data and documents.
- Installed, tested and evaluated new systems, applications and patches.
- Analyzed system logs to identify suspicious activities or anomalies.
Systems Engineer
Ponte16
Macau
05.2021 - 07.2021
- Conducted system testing and validation to ensure reliability.
- Monitored system performance and recommended enhancements as needed.
- Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
IT Support
Ponte16
Macau
09.2016 - 05.2019
- Provided in-person and remote IT support for all company-wide locations.
Education
Bachelor of Science - Information Technology
National Chi Nan University
Taiwan06-2016
Skills
- Windows Server deployment and administration
- Linux server deployment and administration
- Virtualization platform administration
- Write PowerShell and Python scripts to achieve automated operation and maintenance
- MySQL, MSSQL hands-on experience
- Docker container hands-on experience
- Django, Apache and Nginx mainstream website build-up
- Vulnerability and risk assessment
- Good communication skills and defining requirements with users
- Team collaboration
Project Experience
- VMware to H3C UIS migration
- Casino management system revamp
- Event log collection and analysis platform deployment
- Veeam data backup and replication deployment
- Password management and Jumpboard system deployment
- Trend Micro Deep Security deployment
- Trend Micro Apex One deployment
- Zabbix monitoring system deployment
- VMware Hypervisor and vCenter
- Active Directory build-up
Timeline
Assistan IT Manager
Ponte16
07.2023 - Current
System Administrator
Ponte16
07.2021 - 07.2023
Systems Engineer
Ponte16
05.2021 - 07.2021
IT Support
Ponte16
09.2016 - 05.2019
Bachelor of Science - Information Technology
National Chi Nan University
Similar Profiles
Stanley ChangStanley Chang
Group Vice President, Company CEO at Internet (Industry)Group Vice President, Company CEO at Internet (Industry)
Stanley ChangStanley Chang
Group Vice President, Company CEO at Internet (Industry)Group Vice President, Company CEO at Internet (Industry)
ELMAR PENAFLORELMAR PENAFLOR
Elderly Caregiver at Mr. and Mrs. Do Espirito Santo DiasElderly Caregiver at Mr. and Mrs. Do Espirito Santo Dias
Vincent LeeVincent Lee
Store Manager, Assistan Store Manager at GameStopStore Manager, Assistan Store Manager at GameStop
Mohamed Hossam SabryMohamed Hossam Sabry
Senior Structural Engineer (Assistan Engr Manager) at AECOM PMC Team, Sindalah Project, Cluster 5Senior Structural Engineer (Assistan Engr Manager) at AECOM PMC Team, Sindalah Project, Cluster 5