Laurel Mao
Guangzhou,JX
Summary
Supply chain management professional with extensive experience optimizing logistics and procurement processes. Recognized for strong focus on team collaboration and delivering results. Reliable and adaptable, with proven skills in vendor management and process improvement.
Known for working effectively with all levels of management in a cross-multifunction team environment, fluent in both verbal and written English.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Logistic | SCM
Amphenol Tel-Ad Ltd
04.2019 - Current
- Company Overview: headquarter: UK, work with USA, EU and AU team, 4 co-packers
- Support NPD successfully launch, lead to complete item master file, maintain NPI product into SAP/JDE system, own the master date accuracy and maintenance in all planning systems. Keeping meetings with other departments (R&D, QA, Procurement and co-packer) and keep team know the project status and find solution timely.
- Review forecast and stock closely to ensure effective order fulfillment, communicate closely with global supply demand planners on demand prioritize and adjust production to align with market needs. Identify potential risk and mitigate the impact by collaborating with related functions.
- Release purchase orders and maintain accurate PO data in SAP/JDE, negotiate with co-packer in MOQ and ETD. Update PO status to global regions at weekly basis.
- Work directly with co-packer. Manage co-packer delivery performance, analyze the delay root cause to improve co-packer OTD (on time delivery) and flexibility.
- Coordinate multiple functions including forwarder, vendors and global team to make smooth shipments and with minimum logistics cost, ensure co-packer booking exceptions in timely and drive maximum container utilization.
- Drive co-packer improvement and development activities to achieve the desired quality KPIs (OTD and flexibility, shipping document, MOQ etc.).
- Follow EOL project, place LTB order, control liability reasonable.
- Headquarter: UK, work with USA, EU and AU team, 4 co-packers
- Reduced lead times for product delivery with effective supplier communication and negotiation strategies.
- Conducted regular audits to maintain data integrity within the company''s ERP system, ensuring accurate information for decision-making purposes.
- Collaborated with cross-functional teams for successful new product launches, meeting target deadlines and budget requirements.
- Coordinated with sales teams to develop promotional strategies that effectively balanced inventory levels with customer demand patterns.
- Improved production planning processes to ensure timely availability of raw materials and components.
- Optimized warehouse layout, improving storage capacity and reducing order processing time.
- Championed sustainability efforts within the organization by identifying opportunities for reducing waste, energy consumption, and carbon footprint across the supply chain network.
- Collaborated with finance teams to develop annual budgets for supply chain operations, monitoring expenses closely to ensure adherence to financial objectives.
- Overhauled procurement processes resulting in streamlined workflows, improved supplier relationships, and reduced purchasing costs.
- Streamlined supply chain operations by implementing efficient inventory management systems.
- Mentored and developed supply chain personnel, fostering a culture of continuous learning and professional growth within the team.
- Implemented lean principles to eliminate waste and improve overall efficiency within the supply chain operations.
- Developed cost-saving initiatives in transportation logistics, achieving significant savings in annual shipping expenses.
- Directed cross-functional teams during mergers and acquisitions, ensuring seamless integration of supply chain functions between entities involved in such transactions.
- Analyzed demand trends to accurately forecast inventory needs, minimizing stock-outs and excess stock situations.
- Managed vendor relations, negotiating favorable contracts resulting in reduced costs and improved service levels.
- Developed comprehensive performance metrics to assess supply chain effectiveness, driving continuous improvements in key areas of operation.
- Spearheaded process improvement initiatives that led to increased accuracy in demand forecasting and reduced stock obsolescence risks.
- Established robust risk mitigation plans to counter potential disruptions within the supply chain network.
- Enhanced customer satisfaction by ensuring accurate order fulfillment and timely deliveries through diligent monitoring of orders and shipments.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Formulated demand planning and generated supply chain management metrics.
- Oversaw demand planning, purchasing, and logistics.
- Improved, standardized and documented planning and scheduling processes.
- Implemented inventory-management strategies to maximize availability and decrease waste.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
- Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
- Developed and enforced policies and procedures in compliance with local and federal regulations.
- Forecasted and managed annual operating budget for every location.
- Built exceptional rapport with suppliers and transportation companies to create seamless operations.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
- Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
- Devised and maintained an up-to-date database of supplier and vendor performance metrics.
- Increased global supply chain efficiency and development by leading cross-functional teams and enabling supplier integration and management technology tools, upgrades.
- Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
- Consolidated supplier base while maintaining redundant sources of supply to reduce transit expenses and improve timely delivery.
- Developed and implemented actionable improvements to increase inventory replenishment efficiency and reduce downtime.
- Monitored supplier performance for compliance with contract terms and quality standards.
- Teamed with sales and marketing teams to confirm that product availability meets customer demand.
- Created and implemented comprehensive supply chain management strategies.
- Leveraged valuable business relationships and skillful negotiations to obtain favorable vendor pricing.
- Supervised [Number] staff members tasked with handling materials management, planning, purchasing, and customer service duties.
Supply Chain Senior Specialist | SCM
TTI Group
10.2018 - 12.2019
- Company Overview: headquarter: USA, work with USA team, 5 co-packers
- Responsible for order follow up from order issued to shipped, work as the primary contact for supplier on operation issues.
- Work closely with US team to understand demand forecasts and production capacity short- and long-term goals. Monitor order tracking per project plan and control order on time shipping, collect item status updated by co-packer/QA/R&D teams, coordinate with cross functions for any issues, analyze the delay root reason/responsible party and update to overseas timely.
- Regularly meeting with co-packer understand and commit to executing forecasts/capacity plans and visit factories regularly to validate production capacity and risks for all products (tooling, processes).
- Coordinates with team analyzing RCCP short term on monthly basis checking if supplier capacity is in line with actual shipments from co-packer.
- Analyze materials availability and communicates co-packer commitments for critical items to procurement team.
- Follow EOL project, control E&O in reasonable level.
- Headquarter: USA, work with USA team, 5 co-packers
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Supported department leadership in implementing new policies, procedures and controls.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
- Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
- Enhanced team productivity by implementing efficient project management strategies.
- Negotiated contracts with vendors, securing favorable terms that benefited the organization''s bottom line.
- Improved client satisfaction by customizing service delivery approaches according to unique business needs.
- Orchestrated successful product recalls, minimizing impact on customer trust and company image.
- Facilitated team collaboration tools, improving communication and efficiency across departments.
- Implemented robust data analysis practices to guide decision-making, enhancing product relevance and customer satisfaction.
- Reduced time to market for new releases by refining development pipelines and encouraging rapid prototyping.
- Optimized supply chain operations, forging strong supplier relationships to ensure timely and cost-effective delivery of materials.
- Led cross-functional teams to develop and launch new software products, achieving market recognition for innovation.
- Coordinated with regulatory bodies to ensure compliance with industry standards, mitigating risk and safeguarding company's reputation.
- Followed all company policies and procedures to deliver quality work.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed effective improvement plans in alignment with goals and specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Gathered, organized and input information into digital database.
- Observed packing operations to verify conformance to specifications.
- Maintained database systems to track and analyze operational data.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular audits to maintain data integrity within the company''s ERP system, ensuring accurate information for decision-making purposes.
- Collaborated with cross-functional teams for successful new product launches, meeting target deadlines and budget requirements.
- Coordinated with sales teams to develop promotional strategies that effectively balanced inventory levels with customer demand patterns.
- Improved production planning processes to ensure timely availability of raw materials and components.
- Championed sustainability efforts within the organization by identifying opportunities for reducing waste, energy consumption, and carbon footprint across the supply chain network.
- Streamlined supply chain operations by implementing efficient inventory management systems.
- Analyzed demand trends to accurately forecast inventory needs, minimizing stock-outs and excess stock situations.
- Managed vendor relations, negotiating favorable contracts resulting in reduced costs and improved service levels.
- Enhanced customer satisfaction by ensuring accurate order fulfillment and timely deliveries through diligent monitoring of orders and shipments.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Oversaw demand planning, purchasing, and logistics.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
- Developed and enforced policies and procedures in compliance with local and federal regulations.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
- Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
- Increased global supply chain efficiency and development by leading cross-functional teams and enabling supplier integration and management technology tools, upgrades.
- Consolidated supplier base while maintaining redundant sources of supply to reduce transit expenses and improve timely delivery.
- Monitored supplier performance for compliance with contract terms and quality standards.
- Teamed with sales and marketing teams to confirm that product availability meets customer demand.
Sales Supervisor
Dongguan Jun Bang Packaging Printing Co, Ltd
06.2015 - 08.2018
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Boosted sales by implementing effective training programs for new and existing employees.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Spearheaded mentorship program, pairing experienced sales staff with new employees to accelerate onboarding.
- Improved sales team's product knowledge with regular training sessions, enhancing their ability to meet customer needs.
- Negotiated advantageous contracts with suppliers, reducing costs and improving profit margins.
- Maintained up-to-date knowledge of products and services offered to customers.
- Coordinate and solve the supply and quality problems in the process of purchasing materials and production, deal with customer complaints and feedbacks.
- Arrange shipment and payment collection, make and provide shipping documents
- Preparation of exhibitions, make sales plan for department; responsible for team guidance and training.
Education
Bachelor of International Economics And Trade -
Hubei Normal University
Hebei, ChinaSkills
- Logistics and supply chain planning
- Skilled in electronic manufacturing services
- Collaborative project coordination
- Proficient problem-solving
- Skilled in high-pressure situations
- PMP
- Supplier relationship management
- Operations management
- Demand forecasting
- Sourcing strategies
- Production planning
- Transportation management
- Logistics management
- Lean manufacturing principles
- New vendor setup
- Relationship building
- Supplier negotiation
- Logistics planning
- Skilled in Microsoft Office
- Excel
- Proficient in SAP software
- Production scheduling
- Supply chain management
- Multi-plant experience
- Customer service
- Excellent communication
- ERP systems proficiency
- Multitasking Abilities
- Business process improvement
Self Review
- Over 6 years’ multinational experience of SCM Planner
- Familiar with EMS manufacture process
- Good cross-organizational coordinating and communication skills
- A good learner with strong logic thoughts and proactive problem solver who can handle high-pressure situations
- Master MS office (Word, PPT especially on Excel)
- Strong knowledge on SAP/ERP/JDE
Personal Information
- Age: 29
- Date of Birth: 06/21/92
- Gender: Female
Certification
- CET 6
- PMP Certification
- Accounting Take-up Certificate.
- Certificate of the Accredited Documenter for International Business
Timeline
Logistic | SCM
Amphenol Tel-Ad Ltd
04.2019 - Current
Supply Chain Senior Specialist | SCM
TTI Group
10.2018 - 12.2019
Sales Supervisor
Dongguan Jun Bang Packaging Printing Co, Ltd
06.2015 - 08.2018
Bachelor of International Economics And Trade -
Hubei Normal University
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