LEO CHEN
Sydney
Summary
Dynamic professional with a proven track record at Nanjing Jishou Catering Management Co., Ltd, enhancing visitor experiences through effective calendar management and motivational skills. Recognized for elevating guest satisfaction and streamlining operations, demonstrating agility in high-pressure environments while fostering strong client relationships.
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
9
9
years of professional experience
Work History
Reception Supervisor
Nanjing Jishou Catering Management Co., Ltd
05.2024 - 02.2026
- Improved workflow efficiency by creating detailed schedules that outlined daily tasks and responsibilities for reception staff members.
- Collaborated with management to develop strategies for improving overall guest experience and satisfaction ratings.
- Provide customers with instant ordering services and discuss best-selling dishes with the hotel.
- Elevated the overall guest experience by taking on additional responsibilities in times of staff shortages or high volume periods, demonstrating adaptability and dedication to the role.
- Maintained a welcoming environment with a well-organized reception area, ensuring a positive first impression for guests.
Director of Entertainment Business Expansion
Nanjing Yamei Xinghan Entertainment Management Co.
12.2022 - 04.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Manage stage personnel, control stage budget and regularly invite stage guests to hold events.
- Enhanced stakeholder satisfaction with timely and transparent communication strategies.
Club DJ
Nanjing Space Cultural Communication Co., Ltd
08.2019 - 10.2022
- Enhanced event atmosphere by selecting and mixing diverse music genres tailored to the audience''s preferences.
- Assisted venue staff in troubleshooting technical issues that arose during events, minimizing disruptions to guests'' experiences.
- Maintained a comprehensive music library, ensuring access to diverse tracks for varied audiences.
- Continuously updated knowledge of industry trends through participation in workshops, conferences, and relevant publications to remain competitive in the market.
- Collaborated with event planners for seamless audio-visual integration in various venue settings.
Club DJ
Nanjing Kingston Cultural Communication Co., Ltd
07.2017 - 07.2019
- Enhanced event atmosphere by selecting and mixing diverse music genres tailored to the audience''s preferences.
- Streamlined performance setup, efficiently organizing equipment for optimal sound quality and ease of use.
- Assisted venue staff in troubleshooting technical issues that arose during events, minimizing disruptions to guests'' experiences.
- Worked closely with fellow entertainers like MCs or live bands to ensure smooth coordination during mixed-format events.
- Continuously updated knowledge of industry trends through participation in workshops, conferences, and relevant publications to remain competitive in the market.
Flight Attendant
Air China
12.2016 - 06.2017
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Education
Associate of Science - Aviation Service
Zhengde Polytechnic College
Nanjing, China06-2017
Skills
- Motivational skills
- Visitor Experience Enhancement
- Calendar Management
- Policy enforcement
- Crowd Analysis
- Agile Cognitive Response
- Targeted Music Selection
- Client Relationship Management
- Maintaining order
Languages
English
Chinese (Mandarin)
Timeline
Reception Supervisor
Nanjing Jishou Catering Management Co., Ltd
05.2024 - 02.2026
Director of Entertainment Business Expansion
Nanjing Yamei Xinghan Entertainment Management Co.
12.2022 - 04.2024
Club DJ
Nanjing Space Cultural Communication Co., Ltd
08.2019 - 10.2022
Club DJ
Nanjing Kingston Cultural Communication Co., Ltd
07.2017 - 07.2019
Flight Attendant
Air China
12.2016 - 06.2017
Associate of Science - Aviation Service
Zhengde Polytechnic College
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