Lily Yang
Senior Key Account Manager
Guangzhou
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
19
19
years of professional experience
3
3
Languages
Work History
National Key Account Manager
DHL Global Frowarding (China) Co., Ltd
02.2019 - 12.2023
- Contributed to strategic planning efforts designed to inform ongoing growth of national key account management division.
- Organized annual meetings between senior leadership representatives from each managed national account partner organization in order to foster open dialogue around shared goals and emerging opportunities.
- Increased overall sales performance by implementing strategic account management plans.
- Achieved successful contract negotiations by utilizing strong persuasion skills and industry knowledge.
- Conducted ongoing competitor analysis, remaining current on industry news and emerging trends to inform strategic decision making.
- Provided exceptional support to clients, fostering long-term partnerships and generating repeat business.
- Developed strong relationships with national clients through effective communication and negotiation skills.
- Created customized sales proposals for key accounts, showcasing unique solutions tailored to their specific needs.
- Managed portfolio of national accounts, ensuring timely response to customer inquiries and efficient problem resolution.
- Collaborated with cross-functional teams to deliver tailored solutions for key accounts.
- Identified new business opportunities through market research and competitive analysis, driving revenue growth.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Establishes clear, challenging and achievable objectives for KAM team.
- Provides employees with development opportunities. Supports employees with career opportunities and inspires others to develop themselves.
- Main project for achievement: Set up distribution center in Europe and import materials to China plants for Autoliv, gained champion of best logistics provider from Autoliv in 2019.
- Main customers for achievement: Autoliv, Bosch, Volkswagen, Baker Hughes, Schlumberger.
Key Account Manager
DHL Global Forwarding (China) Co., Ltd
01.2010 - 01.2019
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Maintained high level of industry knowledge by attending relevant conferences, seminars, and workshops, contributing to development of innovative solutions for clients.
- Strengthened client relationships through regular communication and effective problemsolving.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Optimized processes related to order placement and fulfillment by streamlining workflows between sales teams and other departments within organization.
- Collaborated with product development teams to tailor solutions specifically for key account needs, driving customer satisfaction and loyalty.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Main project for achievement: Led customer Improvement Program(CIP) in application of six sigma+lean methodology to drive reduction of waste and process variance between customer and companies, gained highest recognition from Colgate and IFF.
- Main customers for achievement: Autoliv, Bosch, BMW, Colgate, P&G, IFF.
- Best employee of AP in 2010.
Implementation Manager
DHL Global Forwarding (China) Co., Ltd
02.2008 - 01.2010
- Streamlined implementation processes by identifying inefficiencies and implementing best practices, resulting in reduced project timelines.
- Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within organization.
- Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.
- Utilized analytical tools to evaluate post-implementation success metrics, identifying areas for further optimization or refinement as needed.
- Established effective communication channels between internal teams and external clients to facilitate smooth project execution.
- Championed change management initiatives by creating buy-in from stakeholders through clear communication of benefits and strategies, fostering a supportive environment for successful implementation outcomes.
- Exceeded client expectations by delivering high-quality solutions tailored specifically to their unique needs and requirements consistently throughout projects undertaken over time range.
- Troubleshot technical issues during implementations, working closely with IT teams to resolve problems quickly and minimize downtime for clients involved in specific scenarios encountered.
- Maintained accurate records of project documentation including status reports, meeting minutes, resource tracking spreadsheets which aided future decision-making activities efficiently when required often.
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
- Developed comprehensive training materials for new Implementation Managers, improving onboarding efficiency and team cohesion.
- Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.
Assistant Manager of Supply Chain
DHL Global Forwarding (China) Co., Ltd
11.2004 - 01.2008
- Drive development of supply chain service including warehousing, transportation and distribution with customers, provide consultation of 3PL/4PL solution and service to customers.
- Build relationships with customers.
- Regular review with customer and internal cross departments for service quality and got recognition from customers.
- Main project of achievement: Set up warehouse distribution center in China and consult service for import of garments from France to China for Montagut - fashion brand.
Education
Bachelor of Science - International Business And Trade Management
Chongqing Technology And Business University
Chongqing, China 04.2001 -
Skills
Sales Presentations
Timeline
National Key Account Manager
DHL Global Frowarding (China) Co., Ltd
02.2019 - 12.2023
Key Account Manager
DHL Global Forwarding (China) Co., Ltd
01.2010 - 01.2019
Implementation Manager
DHL Global Forwarding (China) Co., Ltd
02.2008 - 01.2010
Assistant Manager of Supply Chain
DHL Global Forwarding (China) Co., Ltd
11.2004 - 01.2008
Bachelor of Science - International Business And Trade Management
Chongqing Technology And Business University
04.2001 -
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