Lina Cho
Shanghai,HA
Summary
Accomplished Assistant Lead International Logistics Coordinator at S.F. Express Group(Shanghai), adept in analytical thinking and customer relationship management. Excelled in mentoring, achieving 100% positive feedback in customer service, and fostering team collaboration. Demonstrated exceptional problem-solving abilities and decision-making capabilities, ensuring operational excellence and client satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Lead International Logistics Coordinator
S.F. Express Group(Shanghai) Express Co,. Ltd
07.2024 - Current
- Developed a long-term strategy to optimize customer experience, including the implementation of KPI, and resulted in a 57% reduction in customer complaints.
- Analyzed shipping time data to pinpoint bottlenecks, implementing data-driven solutions that resulted in a 3-day reduction in overall transit time.
- Led coaching program for over 400 couriers, focusing on skill development and knowledge transfer to enhance operational efficiency and customer satisfaction.
- Effectively communicated with international stakeholders, including cross-cultural teams and global customers, like ZARA, to foster strong working relationships and achieve shared goals.
International Logistics Coordinator
S.F. Express(Jiangxi) Co,. LTD
03.2024 - 08.2024
- Simultaneously managed active participation in 160+ chat groups, promptly responding to customer inquiries while executing regular job responsibilities.
- Demonstrated adaptability and flexibility in cultural differences to ensure seamless collaboration across diverse teams.
- Proactively adjusted to different time zones and effectively managed unforeseen issues during transit, ensuring 100% positive feedback rating from customers.
Retail Store Staff
S.F. Express(Jiangxi) Co,. LTD
06.2023 - 08.2023
- Engaged with over 120 customers daily to provide exceptional service and foster customer loyalty.
- Consulted with customers in selecting optimal express shipping solutions from a range of 63 express products, tailored to their specific needs and budget.
- Possess strong physical strength and stamina capable of lifting and handling heavy packages (up to 30-40 kg) independently.
- Adhered strictly to company policies and procedures to ensure accurate and timely shipping.
- Accurately and efficiently prepared shipments by packaging items, weighing parcels, and applying shipping labels.
Education
Bachelor - Chinese Language And Literature
Wenzheng College of Suzhou University
Suzhou, China06-2023
Skills
- Decision-making capabilities
- Task Delegation
- Team Leadership
- Items Inspection
- Self Motivation
- Strategical Thinking
- Customer Relationship Management
- Training facilitation
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking Abilities
Accomplishments
- Recognized for exceptional customer service by receiving numerous compliments and thank-you emails from international clients during my tenure as an International Coordinator.
- Honored with the SF International Innovation Operational Model Award and recognized as a top performer by winning the SF Top 3 District Award three times.
Certification
College English Test Band 4 (CET 4)
College English Test Band 6 (CET 6)
China National Scholarship (CNS)
National Computer Rank Examination (NCRE)
Languages
Chinese (Mandarin)
Native language
English
Advanced
C1
Timeline
Assistant Lead International Logistics Coordinator
S.F. Express Group(Shanghai) Express Co,. Ltd
07.2024 - Current
International Logistics Coordinator
S.F. Express(Jiangxi) Co,. LTD
03.2024 - 08.2024
Retail Store Staff
S.F. Express(Jiangxi) Co,. LTD
06.2023 - 08.2023
College English Test Band 4 (CET 4)
College English Test Band 6 (CET 6)
China National Scholarship (CNS)
National Computer Rank Examination (NCRE)
Bachelor - Chinese Language And Literature
Wenzheng College of Suzhou University
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