Marion Makaria Massaquoi
Public Speaking Teacher
Shanghai, China,DC
Summary
Highly enthusiastic customer service professional with 15 years client interface experience. Results-driven service with proven ability to establish rapport with clients.
Overview
17
17
years of professional experience
Work History
Public Speaking
Way Beyond Measure
06.2014 - 01.2015
- Produced events to increase awareness of issues surrounding teenage suicide.
- Speaking, motivating, and entertaining students, teachers and parents to communicate the impact we all have on those around us who are struggling.
Sales and Administration
North Payette Milling
08.2012 - 06.2014
- Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
- Managed quality communication, customer support and product representation for each client.
- Developed new customer prospects or referrals.
Owner/Administration
4KM Construction Logistics
08.1997 - 08.2007
- Managed logistics for Road and Highway projects, providing subcontracted construction trucking.
- Accounts payable and receivables
- Payroll and 1099 contracts
- State and Federal D.O.T. compliance
Education
Bachelor of Arts - Communication / Economics
Boise State University
Boise, Idaho2008
Skills
- Strong organizational skills
- Active listening skills
- Sharp problem solver
- Customer service expert
- Inventory control familiarity
- Inventory control familiarity
- Adaptive team player
- Energetic work attitude
Accomplishments
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Consistently generated additional revenue through skilled sales techniques.
Computed Data Reports
Customer Service
Customer Interface
Sales
Timeline
Public Speaking
Way Beyond Measure
06.2014 - 01.2015
Sales and Administration
North Payette Milling
08.2012 - 06.2014
Owner/Administration
4KM Construction Logistics
08.1997 - 08.2007
Bachelor of Arts - Communication / Economics
Boise State University
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