Mark Shang

• Oversee Chengdu office's IT operations and project delivery.
• Ensure 100% compliance to IT policies and standards.
• Plan, track and control team capacity and finance.
• Manage vendor contracts with 0 dispute.

Key achievement: Delivered a VPN service with multiple vendors to 400+ China employees within 2 months, reduced network latency over 500%.

• Converted business cases into business value through IT service delivery and management.
• Led a cross-functional project team of 16 members from China, India and Australia.
• Managed and controlled project scope, schedule, cost, quality and risks under Agile Framework.
• Collaborated with stakeholders from Business, Governance and Technology teams to fulfill regulatory obligations and make sure project deliverables adhere to organizational policies and standards.

Key achievement: Delivered the "Payments Hub" system on ANZ's Big Data platform on Hadoop, with which over $220 million have been refunded to ANZ customers as part of the remediation activities committed to the Royal Commission Committee.

• Conducted interviews with key business users to collect information on business processes and user requirements.
• Researched and evaluated potential products.
• Established and managed relationships with external vendors.
• Collected and analyzed data from variety of sources to create detailed product research reports and share insights and recommendations to senior management.

Key achievement: Researched over 10 popular container security platforms and tools in the market, recommended Twistlock and later on it was adopted as ANZ's enterprise container security platform.

• Assessed and analyzed customer requirements to develop effective IT project plans.
• Managed delivery of solutions in full accordance with outlined cost, scheduling and quality terms.
• Supervised delivery staff and general productivity.
• Communicated project updates to stakeholders at all levels.

Key achievement: Delivered and maintained 3 Straight-Through Processing (STP) systems to ANZ's Global Markets teams, as a result, 80% of manual trade booking procedures were automated with an error rate below 0.01%.

• Handled change management for production releases, orchestrating frameworks according to customer goals and prescribed timeframes.
• Adhered to internal release development guidelines and processes to mitigate liabilities and align with business goals.
• Produced release summaries and dashboards to inform users and IT personnel of included changes.

Key achievement: Performed over 100 production releases on various platforms with a success rate of 93%.

• Developed positive working relationships with stakeholders to effectively coordinate work activities.
• Applied agile methodology to shorten cycle time and achieve target margins.

Key achievement: Introduced Kanban to engineering teams to visualize workflows of deliverables which helped reduce lead time by 25%.

• Built strong relationships with customers through positive attitude and attentive response.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.

• Incorporated delivery requirements into planning of testing schedules.
• Documented testing procedures for developers and future testing use.
• Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
• Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.

• Executed test cases and documented defects, confirming resolution and mitigation of defects.
• Trained new test employees on equipment and company guidelines to promote productive and high-quality work.
• Worked with supervisors to improve testing capabilities.
• Provided reports on milestones, issues and test concerns to project managers for assistance.

• Analyzed source code to identify functionality issues.
• Collaborated with fellow engineers to identify and remove software bugs.