Mark Kevin Nickerson
Customer Service Representative
Shenzhen,Guangdong
Summary
Dynamic International English Teacher with a proven track record at Shenzhen International School, adept at fostering student engagement and language proficiency through innovative lesson plans and multimedia integration. Recognized for tailoring instruction to diverse learning styles and enhancing classroom collaboration, while demonstrating strong critical thinking and effective communication skills. Dynamic individual with hands-on experience in various areas customer engagement and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
1993
1993
years of professional experience
Work History
International English Teacher
Shenzhen International School
Shenzhen
2012 - 2020
- Designed and executed innovative lesson plans to foster student comprehension of English language concepts to three different grade levels.
- Orchestrated interactive classroom activities to enhance a classroom of 35 students participation and language proficiency.
- Evaluated student progress through systematic assessments and delivered constructive feedback for continuous improvement.
- Facilitated collaboration with colleagues to design interdisciplinary projects that integrated English learning with various subjects.
- Leveraged technology and digital resources to design immersive learning experiences for diverse learners.
- Tailored instructional methods to address diverse proficiency levels among students.
- Guided new educators in implementing effective language instruction and classroom management strategies.
Electronics Technician
National Oilwell Varco
USA
2008 - 2011
Oversaw installation and commissioning of electronic drilling control systems across diverse oil rig platforms, including land-based and semi-submersible units.
- Troubleshot and repaired electronic systems in compliance with safety standards.
- Assembled, tested, and calibrated electronic components for oilfield equipment.
QA/QC Electrical and Mechanical Inspection
Powell Electrical Manufacturing
Houston, Texas, USA
1995 - 2008
Executed comprehensive electrical and mechanical inspections on oil, gas, and energy sector equipment. Executed on-site visual and performance of equipment inspections with customers and users. Implemented successful rate of on-time scheduled pickup and delivery of critical projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Satellite Communication System Technician
United States Air Force, USAF
United States Of America
12.1982 - 07.1992
- Operated and maintained 1 heavy advanced fixed and 3 mobile satellite systems for real world deployment readiness.
- Trained junior technicians on procedures and safety protocols, fostering skill development.
- Conducted routine inspections on mechanical and electrical components to ensure compliance with operational standards.
- Collaborated with team members to troubleshoot equipment malfunctions, enhancing response times.
- Implemented preventive maintenance schedules, reducing equipment downtime significantly and maintaining a +95 % online availability.
Education
Bachelor of Arts - American History
University of Houston
Houston, Texad, USA06.1996
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Quality control
- Customer satisfaction measurement
- Client relations
- Relationship building
- Active listening
- Critical thinking
- Problem resolution
Collaborative teamwork
Student motivation
Pronunciation coaching
Multimedia integration
Language proficiency testing
Interactive learning methods
Reading comprehension techniques
Listening comprehension strategies
Teaching english as a second language
Time management
Critical thinking
Team collaboration
Classroom management
Active listening
Verbal and written communication
Teacher collaboration
Adapting to different learning styles
Student engagement
Lesson planning
Grammar instruction
Teaching strategies
Lecturing
Public speaking
Digital media presentations
ESL certification
Quality education
Reading comprehension
Language fluency
Proficient in software
Exam proctoring
Test preparation
Attention to detail
Customer service
Works Well Under Pressure
Multitasking and organization
Timeline
Satellite Communication System Technician
United States Air Force, USAF
12.1982 - 07.1992
International English Teacher
Shenzhen International School
2012 - 2020
Electronics Technician
National Oilwell Varco
2008 - 2011
QA/QC Electrical and Mechanical Inspection
Powell Electrical Manufacturing
1995 - 2008
Bachelor of Arts - American History
University of Houston