Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meng Zang

Beijing

Summary

  • Ability to learn quickly: Familiar with SalesForce and Figma. Proficient in internal tools, Friday, khala, Nava, Superset. Be the first one to master software and trained the whole team in eastern China.
  • Experience in team building: Built the eastern China team from 1 to 7. Built business systems from the pursuit of increasing the number of hosts to the systematic maintenance of existing hosts.
  • Sales experience: Made user profile analysis based on data. The ratio of first time booked listing raised from 45% to 60%.

Overview

11
11
years of professional experience

Work History

Violin Teaching Assistant

Freelancer
12.2023 - Current
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.

Associate Manager

China Cold Chain Industry Investment Group LTD
12.2022 - Current
  • Supervised sales team of three people, stepping in to support employees and deliver smooth sales processes for clients;
  • Broadened sales platforms like TikTok and Xiaohongshu to present unparalleled opportunities for expansion;
  • Developed potential sellers and enable them to publish products online;
  • Maintained customer satisfaction with forward-thinking strategies focused on resolving concerns.

Account Manager

Airbnb
08.2017 - 07.2022
  • Acquired more than 20 hotel groups in Jiangsu and more than 10,000 listings in Eastern China by holding offline events and making cold calls;
  • Orchestrated top 200 hosts to adapt new products(Ranking Boost, Seasonal Campaign,Non Urban Listings, etc) on Airbnb and to be Super Host on platform, collected weekly feedback about functions of Airbnb to team members to promote productivity, accuracy and commitment to friendly service;
  • Retained existing hosts with outstanding performance and built local community by calling and visiting, meanwhile managed 8 wechat groups of Airbnb hosts;
  • Supported cross functional programs such as Cleaning Service, Marketing Campaign, Salesforce landed in China, Market Research with market insight from hosts, competitors, and local government practice;
  • Made monthly plans of Suzhou and Nanjing market to complete targets(final result ranked top 20%).

Sales Operations Management

Airbnb
05.2020 - 07.2021
  • Set monthly goal in eastern China;
  • Analyzed quarterly sales data and generated suggestions, engaged in problem-solving activities to support teamwork, proficient in SQL and excel;
  • Participated in internal training activities to enhance working skills, organized 10+ training sessions;
  • Launched 3 seasonal campaigns and monitored final result;
  • Developed team communications and information for weekly/monthly meetings.

Partner Support Coordinator

Booking.com
04.2016 - 04.2017
  • Acquired new partners of Beijing market by cold call or visiting. Managed registered partners and trained them on how to use Extra-net and made sure hotels were visible to customers；
  • Monitored photos and descriptions of hotels on Booking.com to ensure that photos accurately represent facilities and ambiance of hotels;
  • Checked and negotiated price and room availability with partners to present best products on Booking.com; checked sales reports and offered commercial suggestions to increase hotels revenue；
  • Supported Customer Service Department by calling and sending emails to customers in high demand seasons and solve complex issues forwarded by CS department；
  • In charge of Inactive Hotels project for North office and simultaneously finished other projects, such as availability project, pricing project, content project, etc. Reactive ration raised from 50% to 70%；
  • Delivered presentation on workshops to promote new products of and maintain relationship with partners.

Partner Support Executive

Booking.com
06.2015 - 03.2016
  • Introduced Booking.com to potential partners；
  • Provide support to new accommodation partners, increased active hotel numbers from 10k to 36k within 7 months；
  • Trained new hotels on how to use Booking.com BV's extranet；
  • Coordinated Credit Control department to complete service calls of each week.

Customer Service Representative

Parkway Health Jinqiao Medical And Dental Clinic
04.2014 - 05.2015
  • Received global patients and made appointments based on their physical conditions;
  • Optimize the booking process based on patients' feedback, which reduced booking process and increased 10% of more out-patients;
  • Took patients to do physical examinations at local hospitals;

Education

Bachelor of Arts - Business English & Tourism English

Hengshui University
Hengshui, Heibei
06.2012

Skills

  • Business development and planning
  • Project management skills
  • Presentation skills
  • Negotiation skills
  • Account servicing skills
  • Cold calling skills
  • Interpersonal skills
  • Prioritizing workflows
  • Data analytical skills
  • Sales Reporting
  • Renewal Opportunities
  • Salesforce CRM Experience
  • Renewing Accounts
  • Customer Loyalty

Timeline

Violin Teaching Assistant

Freelancer
12.2023 - Current

Associate Manager

China Cold Chain Industry Investment Group LTD
12.2022 - Current

Sales Operations Management

Airbnb
05.2020 - 07.2021

Account Manager

Airbnb
08.2017 - 07.2022

Partner Support Coordinator

Booking.com
04.2016 - 04.2017

Partner Support Executive

Booking.com
06.2015 - 03.2016

Customer Service Representative

Parkway Health Jinqiao Medical And Dental Clinic
04.2014 - 05.2015

Bachelor of Arts - Business English & Tourism English

Hengshui University

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