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Highly knowledgable quality assurance afficerwith several years of experience in the banking operations.Responsible and motivated ready to learn from others and contribute to the team and make a positive impact in order to achieve organization objectives.

Accomplished professional specializing in warranty claims processing and OEM compliance. Proficient in after-sales service support, technical documentation review, and defective parts management. Expertise in ERP and warranty systems, enhancing customer satisfaction through effective training and audit readiness. Strong skills in data management, reporting, and analysis, with knowledge of ISO standards and financial forecasting.
Seasoned Supervisor skilled in team leadership and operational improvements. Excel at boosting team morale and productivity through clear communication and positive reinforcement. Successfully implemented process changes that streamlined workflow and enhanced customer satisfaction.

Manage and process high-volume warranty claims in compliance with Volkswagen policies.

Ensure strict adherence to policies and procedures with service team.

Conducted internal warranty audits with service team to identify errors, trends and potential chargeback risks.

Reduce warranty chargebacks by proactively correcting claims and educating service advisors and technicians.

Resolve any warranty rejection, debits and discrepancies efficiently and professionally.

Staying current with warranty updates and policy changes and educating service team.

Assisted in training new warranty administrators and continue to maintain contact with multiple administrators throughout the metroplex.



Technician with extensive experience in troubleshooting and maintaining diverse systems. Strong analytical skills facilitate effective diagnosis of complex issues. Proven ability to enhance system performance through preventative maintenance and timely repairs. Recognized for delivering high-quality service under pressure while prioritizing customer satisfaction.

Miranda Couzins

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