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Associate Principal Engineer

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Highly knowledgable quality assurance afficerwith several years of experience in the banking operations.Responsible and motivated ready to learn from others and contribute to the team and make a positive impact in order to achieve organization objectives.

Accomplished professional specializing in warranty claims processing and OEM compliance. Proficient in after-sales service support, technical documentation review, and defective parts management. Expertise in ERP and warranty systems, enhancing customer satisfaction through effective training and audit readiness. Strong skills in data management, reporting, and analysis, with knowledge of ISO standards and financial forecasting.
Seasoned Supervisor skilled in team leadership and operational improvements. Excel at boosting team morale and productivity through clear communication and positive reinforcement. Successfully implemented process changes that streamlined workflow and enhanced customer satisfaction.

Experienced team player with strong critical thinking skills, effective at resolving customer concerns, and highly flexible.

Experienced with warranty process management, ensuring timely and accurate handling of claims. Utilizes strategic planning and problem-solving skills to enhance operational efficiency. Track record of maintaining strong customer relationships and implementing process improvements for better service outcomes.

Miranda Couzins

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