AI Efficiency Tools
Nicholas Chapman Ryan
HVAC Equipment Technician And Salesman, Table Games Dealer, Casino Security Officer
11964 Rogers Thackerville
Summary
Results-driven professional with diverse experience in customer service, sales, and technical roles across the HVAC, roofing, and gaming industries. Proven ability to deliver exceptional service, resolve complex issues, and drive revenue growth through strong client relationships and technical expertise. Skilled in problem-solving, team collaboration, and adapting to high-pressure environments. Adept at communicating technical concepts to non-technical audiences and ensuring compliance with industry regulations. A resilient and adaptable team player with a track record of exceeding goals and improving operational efficiency.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Security Officer
Winstar World Casino And Resort
08.2023 - 02.2025
- Monitored casino premises using advanced surveillance systems, ensuring a safe and secure environment for guests and staff.
- Conducted thorough patrols of gaming floors, back-of-house areas, and parking lots, deterring potential security threats and maintaining order.
- Responded promptly to incidents such as disputes, theft, and medical emergencies, resolving issues with professionalism and minimal disruption.
- Enforced casino policies and gaming regulations, ensuring compliance with state and federal laws.
- Collaborated with local law enforcement during investigations, providing detailed incident reports and evidence as needed.
- Trained new security personnel on emergency response protocols, surveillance techniques, and conflict de-escalation strategies.
- Utilized exceptional observational skills to identify suspicious behavior, preventing potential security breaches and ensuring guest safety.
Casino Table Game Dealer
Choctaw Casino
02.2021 - 12.2021
- Conducted various table games (e.g., Blackjack, Poker, Roulette) with precision and professionalism, ensuring compliance with gaming regulations and house rules.
- Delivered exceptional customer service by creating a welcoming and engaging atmosphere for players, resulting in an increase in repeat customers.
- Handled large sums of money and chips accurately, try to maintain no error-free record in cash transactions.
- Resolved customer disputes calmly and effectively, ensuring a positive gaming experience for all patrons.
- Trained and mentored new dealers on game rules, procedures, and customer interaction techniques, improving team performance and consistency.
- Monitored game integrity and identified potential fraudulent activities, contributing to a secure and fair gaming environment.
- Maintained a high level of focus and composure during high-pressure situations, ensuring smooth game operations.
Freelance Work
SelfHelpWorks
01.2020 - 01.2021
- Adapt to the challenges of the global pandemic by engaging in freelance opportunities that hone my skills in time management, communication, and problem-solving.
Roofing Salesperson
Brookes Roofing
10.2018 - 12.2019
- Traveled extensively across the nation to identify and develop new clients in need of roof replacement services, achieving an increase in annual sales revenue.
- Conducted detailed roof inspections and damage assessments, providing accurate cost estimates and tailored solutions to meet client needs.
- Collaborated with insurance companies to negotiate claims and ensure clients received fair and timely settlements for roof repairs or replacements.
- Built and maintained strong relationships with homeowners, contractors, and insurance adjusters, fostering trust and repeat business.
- Educated clients on roofing materials, insurance processes, and project timelines, ensuring transparency and customer satisfaction.
- Consistently met or exceeded sales targets by leveraging strong negotiation skills and a deep understanding of the roofing industry.
- Managed a high-volume pipeline of leads and projects, prioritizing tasks effectively to meet deadlines in a fast-paced, travel-intensive role.
HVAC Technician
BCI Mechanical
05.2012 - 06.2018
- Perform installation, maintenance, and repair of HVAC systems for residential and commercial clients, ensuring optimal system performance and customer satisfaction.
- Diagnose and resolve complex HVAC issues, reducing system downtime and improving client retention rates.
- Conduct on-site inspections and provide detailed cost estimates, leading to an increase in service contract sign-ups.
- Build and maintain strong client relationships by delivering exceptional customer service and tailored HVAC solutions.
- Achieve an increase in sales revenue by identifying upselling opportunities and promoting energy-efficient HVAC systems.
- Collaborate with the sales team to develop customized HVAC proposals, resulting in an improvement in proposal acceptance rates.
- Train junior technicians on best practices for installation and repair, enhancing team efficiency and service quality.
Education
GED -
North Central Texas College
1525 W California St, Gainesville, TX 76240 US 04.2001 -
Skills
- Customer Service Excellence – Proven ability to build relationships, resolve issues, and ensure satisfaction across diverse industries (casino, HVAC, roofing, and freelance roles)
- Sales & Revenue Growth – Skilled in identifying opportunities, closing deals, and achieving targets (HVAC sales, roofing sales, and casino upselling)
- Technical Expertise – Proficient in HVAC system installation/repair, roofing inspections, and casino game operations
- Problem-Solving – Adept at diagnosing issues (HVAC, roofing) and resolving conflicts (casino disputes, security incidents)
- Attention to Detail – Maintained accuracy in cash handling (casino), damage assessments (roofing), and system repairs (HVAC)
- Adaptability – Thrived in dynamic roles requiring nationwide travel (roofing sales), pandemic-era flexibility (freelance work), and high-pressure environments (casino)
- Team Collaboration & Leadership – Trained and mentored junior staff (HVAC, casino), collaborated with cross-functional teams (roofing, security), and supported community efforts (pandemic volunteering)
- Communication Skills – Effectively explained technical concepts (HVAC, roofing), de-escalated conflicts (casino), and negotiated with clients/insurance (roofing)
- Regulatory Compliance – Knowledgeable about gaming laws (casino), construction standards (HVAC, roofing), and security protocols (casino security)
- Stress Management – Demonstrated composure in high-pressure situations (casino, security, and sales roles)
- Independent thinking and learning ability, willing to actively adapt to new environments and learn new knowledge
Software
World
Excel
Interests
Military, Physics, Astronomy, History, Video games
Hobbies
Practice Chinese characters, play strategy video games, read scientific articles, read articles on history and military subjects.
Timeline
Security Officer
Winstar World Casino And Resort
08.2023 - 02.2025
Casino Table Game Dealer
Choctaw Casino
02.2021 - 12.2021
Freelance Work
SelfHelpWorks
01.2020 - 01.2021
Roofing Salesperson
Brookes Roofing
10.2018 - 12.2019
HVAC Technician
BCI Mechanical
05.2012 - 06.2018
GED -
North Central Texas College
04.2001 -
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