Qingyuan Li
Hangzhou,ZJ
Summary
An experienced Technical Writer and Technical Support Engineer with expertise in resolving complex issues and improving documentation workflows. Proficient in DITA and Adobe Acrobat, I developed a troubleshooting template and full camera user manual diagrams, enhancing team efficiency and optimizing documentation accuracy. Demonstrated strong problem-solving and communication skills. Fluent in German and English, with cross-disciplinary capabilities.
Overview
2
2
years of professional experience
Work History
Technical Support Engineer
SolaX Power Network Technology (Zhejiang) Co., Ltd.
07.2025 - Current
- Provided pre-sales and post-sales support for German distributors and end customers, resolving customer issues remotely via Zendesk and hotline. Managed and resolved approximately 30 technical support cases per week.
- Responsible for naming, reviewing, and archiving English and German documents for Europe Region 1. Developed and implemented GKP naming conventions and archiving processes, completing full-cycle management for 50 documents.
- Designed and promoted a Troubleshooting template to enhance case sharing within the technical support team, supporting efficient use of local sales and marketing materials.
Technical Writer
Zhejiang Dahua Technology Co., Ltd.
02.2025 - 07.2025
- Led the global technical documentation development for smart hardware (cameras, charging stations, digital signage), including quick operation manuals, FAQs, and web user guides. Delivered standardized documents in English (835 pages) and German (260 pages), producing 73 documents every six months, supporting deployment in 30+ countries.
- Reviewed overseas product documentation for smart charging stations, reducing customer complaints. Optimized 420 pages and produced 110 documents over six months.
- Responsible for video production, including filming, script writing, and editing. Produced 10 videos within six months, covering topics such as standard installation processes, software configuration, and troubleshooting.
- Developed product blueprints; delivered 52 structural diagrams and full drawings, including for smart cameras and charging stations, within six months.
- Managed the development of German documentation for all product lines in the documentation department and reviewed OEM German materials. Delivered 35 documents in six months and optimized processes for handling small-language translation needs.
- Designed a Python-based QA tool for small-language translations, improving outsourced translation accuracy from 78% to 95%.
Technical Writer (Ininternship)
Zhejiang Hangke Technology Incorporated Company
06.2024 - 09.2024
- Coordinated with Volkswagen Germany on project communication, customer product intention research, translation of price lists and business documents in small languages, assisted with contract translation, and followed up on logistics.
- Responsible for daily translation of documents and product manuals for the Germany and India Business Center, totaling 150,000 characters, including square lithium battery series manuals, a German battery company’s membrane line project manuals, datasheets, and procurement parts brand lists.
- Organized and built the department's English and German terminology database, primarily compiling terminology from major client projects, such as the square lithium battery post-processing system and RFQ test equipment proposal terminology databases.
Technical Writer (Internship)
Hangzhou Hikvision Digital Technology Co., Ltd.
03.2024 - 05.2024
- Responsible for product documentation development and translation for all product lines in the Robotics Business Center (including the stealth robot and vision robot product lines). Over 10,000 characters translated, producing operation manuals, maintenance manuals, and the stealth robot code guide, all of which are now in use.
- Led and completed the first Trados German terminology database construction and expansion for the subsidiary. The database now includes 2,000+ terms, all of which are applied in the German translation process across all departments.
Education
Master of Arts - Cultural And Cognitive Linguistics
Ludwig Maximilian University of Munich
Munich10-2024
Associate of Arts - German Language And Literature，Electrical Engineer
Zhejiang University of Science And Technology
Hangzhou, China06-2022
Skills
- Adobe Illustrator
- DITA
- Adobe Premiere Pro
- Adobe After Effects
- Trados
Timeline
Technical Support Engineer
SolaX Power Network Technology (Zhejiang) Co., Ltd.
07.2025 - Current
Technical Writer
Zhejiang Dahua Technology Co., Ltd.
02.2025 - 07.2025
Technical Writer (Ininternship)
Zhejiang Hangke Technology Incorporated Company
06.2024 - 09.2024
Technical Writer (Internship)
Hangzhou Hikvision Digital Technology Co., Ltd.
03.2024 - 05.2024
Master of Arts - Cultural And Cognitive Linguistics
Ludwig Maximilian University of Munich
Associate of Arts - German Language And Literature，Electrical Engineer
Zhejiang University of Science And Technology