Rhianna Chalmers
English Teacher
Nanjing
Summary
A cheerful, approachable and driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge. Flexible with an upbeat demeanor and commitment to client satisfaction. Highly effective in greeting guests and resolving issues. Looking for position within the hospitality industry, primarily focused on providing exceptional service and the proven intent to maximize customer satisfaction.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Certification
Work History
English Second Language Teacher & R and D Manager
American Eagle Insitute
Nanjing
05.2022 - Current
- Administered and graded tests and assignments to evaluate student progress.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Set assessments to measure student progress and identify growth opportunities.
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
- Conducted individualized tutoring sessions for students with additional learning needs.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Modified curriculum plans with colleagues to meet changing student needs.
Cambridge English Teacher
Mingdao School
Nanjing
02.2022 - 04.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong communication and organizational skills through working on group projects.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Assisted Chinese teachers with grading and monitoring student progress.
- Developed activities for English festivals
English Second Language Teacher
First Leap English
Nanjing
12.2019 - 01.2021
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Attended workshops to learn about student motivation and engaging learning activities.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Emphasized critical thinking through small group activities.
- Facilitated small group and individual instruction to maximize student learning.
Food & Beverage Supervisor
Flitwick Manor
Bedfordshire
01.2016 - 12.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Utilized POS system to receive and process food and beverage orders.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Greeted customers and answered inquiries regarding menu items and specials.
- Observed diners to respond to additional requests and determine when meal completed.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Distributed food to waiters and waitresses to serve to customers.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
Bachelor of Arts - Hospitality And Tourism Management
University of Bedfordshire
Luton, Bedfordshire, England 09.2015 - 10.2018
Master of Arts - Luxury Hospitality Management
University of West London
London, England 09.2018 - 11.2019
Associate of Arts - Travel And Tourism
New College Stamford
United 'Kingdom 07.2013 - 09.2015
Skills
English as a Second Language (ESL)
Certification
TEFL
Timeline
English Second Language Teacher & R and D Manager
American Eagle Insitute
05.2022 - Current
Cambridge English Teacher
Mingdao School
02.2022 - 04.2023
English Second Language Teacher
First Leap English
12.2019 - 01.2021
TEFL
10-2019
Master of Arts - Luxury Hospitality Management
University of West London
09.2018 - 11.2019
Food & Beverage Supervisor
Flitwick Manor
01.2016 - 12.2019
Bachelor of Arts - Hospitality And Tourism Management
University of Bedfordshire
09.2015 - 10.2018
Associate of Arts - Travel And Tourism
New College Stamford
07.2013 - 09.2015
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