Summary
Overview
Work History
Education
Skills
Languages
Timeline
Software
Certification
Accomplishments
Work Availability
Quote
Affiliations
Interests
Work Preference
Role Models Rapporting
Additional Information
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Sam  TOU

Sam TOU

Key Account Customers Relationship, PR, ESG, 5S Specialist
HK

Summary

  • Explored the 1st time ever the "Domestic Sales" regional market for IGA (Japan & Greater China) by adding around RMB37 Mil NEW sales on top of existing sales portfolio
  • Adept at driving growth and fostering key relationships, I consistently generated new sales and customers at Saisan Industrials Japan, enhancing sales from USD13Mil to USD43Mil.
  • Leveraging data analytics and a deep curiosity about people, I excel in strategic planning and client engagement, ensuring a significant increase in market share and client base.
  • All-rounded & comprehensive product development experience & knowhow from market / customers requirements dig-out to. design concept to DV / PV / PPAP fully realized to mass production to quality assurance process & finalization
  • All-rounded factory operation all departmental functionality from order management, sourcing supply chain management, PMC management, project management, PIE QE management, CS management - a FULL cycle
  • Self-created & developed "Triangle Thinking Process Modelling" to help supporting market changes, customers changes, corporate development change & personal growth changes

Overview

27
27
years of professional experience
6
6
Certificates
4
4
years of post-secondary education

Work History

Business Development Manager

IGA (Japan & Greater China)
Shenzhen, China
03.2020 - Current

Result:

  • Existing key customers "Export Sales" maintenance around USD70 Mil annually
  • Brand NEW customers development attained "Domestic Sales" around RMB37 Mil annually

Tasks:

  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
  • Optimized sales processes for improved efficiency and effectiveness in meeting organizational targets.
  • Developed comprehensive territory plans to prioritize resources effectively for optimal ROI on initiatives undertaken.
  • Expanded regional market presence by identifying and pursuing new business opportunities.

General Manager

Saisan Industrials (Japan)
Dongguan, China
11.2012 - 01.2020

Results:

  • Annual sales from originally USD13Mil to USD43 Mil
  • Industry sectors covered from originally consumer electronics to automotive / industrial / medical / robots / logistics / communication

Operations:

  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Developed and implemented strategies to increase sales and profitability.
  • Formulated policies and procedures to streamline operations.

Admin, Finance, Customs Declaration Manager

Saisan Industrial (Japan)
Dongguan China
10.2008 - 10.2012
  • Managed whole set of financial accounting & cost accounting
  • Managed labor contract relationship & motivated employees to be productive and engaged in work.
  • Managed customs declaration books & strategies
  • Managed capital budgeting & expenditure annually as well as operating expenses monthly

Procurement Manager

Saisan Industrials (Japan)
Dongguan China
11.2008 - 10.2009
  • Collaborated with finance departments on budgeting and forecasting activities, ensuring accurate representation of procurement expenses and cost-saving opportunities.
  • Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
  • Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
  • Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules.

Production & PMC Manager

Saisan Industrial (Japan)
Dongguan, China
10.2004 - 09.2006
  • Managed operation policies, KPI & labor cost reduction program.
  • Managed subcontracting business units.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Sales & Marketing Manager

Saisan Industrial (Japan)
Dongguan, China
11.2002 - 10.2003
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Increased sales revenue by implementing targeted marketing strategies and effective sales techniques.
  • Analyzed sales and marketing data for improved strategies.
  • Conducted market research to identify new business opportunities and stay ahead of industry trends.

Key Account Manager

Datalink Solution (HK)
Hong Kong
05.2000 - 09.2002
  • Computer 1st gen software security like Checkpoint,Macfee etc......
  • Conducted regular KEY account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
  • Strengthened client relationships through regular communication and effective problem solving.

Key Account Manager

Xpedite Solutions (Australia)
HK
05.1998 - 04.2000
  • Managed & created brand NEW key customers e.g. AVAYA (a spin-off company at that time from Lucent) sales turnover around HKD6 Mil annually landed.
  • Conducted regular account reviews with clients to assess performance, identifying areas for improvement and strategize future growth.
  • Analyze sales and customers data to identify trends and opportunities for increased profitability
  • Analyzed market trends, identifying SWOT within key accounts.

Financial Planner

AIA Insurance, Funds & Investment (US)
Hong Kong
07.1997 - 05.1998
  • Personal insurance & investment plan
  • Corporate MPF promotion
  • Educated clients on various investment products and tax-saving strategies, empowering informed decision making.
  • Drafted comprehensive financial plan to offer recommendations and supporting data.
  • Conducted thorough risk assessments, ensuring appropriate asset allocation aligned with clients'' risk tolerance levels.
  • Coached and advised clients in business plans and processes to achieve profit objectives.

Education

BBA - Accounting & Finance

University of Toronto
Toronto, Canada
08.1993 - 05.1997

Skills

Generated NEW customers / new sales every ex-employers on-board

Languages

Chinese (Cantonese)
Native language
English
Proficient
C2
Chinese (Mandarin)
Proficient
C2
Japanese
Proficient
C2
French
Intermediate
B1
German
Beginner
A1

Timeline

Business Development Manager

IGA (Japan & Greater China)
03.2020 - Current

General Manager

Saisan Industrials (Japan)
11.2012 - 01.2020

Procurement Manager

Saisan Industrials (Japan)
11.2008 - 10.2009

Admin, Finance, Customs Declaration Manager

Saisan Industrial (Japan)
10.2008 - 10.2012

Production & PMC Manager

Saisan Industrial (Japan)
10.2004 - 09.2006

Sales & Marketing Manager

Saisan Industrial (Japan)
11.2002 - 10.2003

Key Account Manager

Datalink Solution (HK)
05.2000 - 09.2002

Key Account Manager

Xpedite Solutions (Australia)
05.1998 - 04.2000

Financial Planner

AIA Insurance, Funds & Investment (US)
07.1997 - 05.1998

BBA - Accounting & Finance

University of Toronto
08.1993 - 05.1997

CSP - Certified Sales Professional

Certified Management Accountant Member

Licensed NLP Trainer

Kyocera Seiwajuku Entrepreneurship Member

CFA - ESG Certificate

Alibaba Lifetime Learning Program Member

Software

MS Office, ERP, ChatGPT, Sybase

Certification

CSP - Certified Sales Professional

Accomplishments

  • Directed a team of 25 personnel handling USD70 Mil "Export Sales"turnover per year
  • Managed to bring in RMB37 Mil brand NEW "Domestic Sales" revenue annually
  • Was able to bring in NEW customers consecutively for every current & ex-employers
  • Won "Best Vendor Awards" for Panasonic De-humidifier and Sony
  • Created intensive internal training programs resulting in incubator of talents pools for Pre-sales, Projects Management, After-sales teams.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Since the initial publication of the chart of the electromagnetic spectrum, humans have learned that what they can touch, smell, see, and hear is less than one-millionth of reality.
R. Buckminster Fuller

Affiliations

  • Project Management Institute
  • Toastmasters
  • APICS – Association for Supply Chain Management
  • American Marketing Association

Interests

Singing, reading, deep thinking, meditation, KARMA, online learning, offline seminar

Sports, golf, swimming, tennis, skiing, ice hockey, baseball, basketball, soccer, badminton

Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Company CultureWork-life balanceStock Options / Equity / Profit SharingPersonal development programsCareer advancement

Role Models Rapporting

建立自我;追求無我 - 李嘉誠博士

“非常規” 財商教育 - Mr. Robert Kiyosaki

Father of Motivation - Doctor Zig Zigglar

每個人都需要有“夢想” - Mr. Jack Ma 馬雲先生 & Mr. Stephen Chow 周星馳先生

Additional Information

Executive Summary - 10 Pillars:

10 = Ten 10+ or more experience covering basically. all walks of industry / sectors

9 = Nine major BUs been covered (hands-on practical experience)

  • Commerical 商
  • Financial 財
  • Taxation 稅
  • Legal 法
  • Customs Declaration 關
  • HR 勞
  • Administration 庶
  • Sales & Marketing 業
  • Design & Engineering 工

8 = Eight geographical & demographical areas covered

  • Greater China - China SOUTH, China NORTH, China EAST, China the WEST, China the CENTRAL
  • Asia Pacific - Japan & Korea
  • Germany & EU
  • USA & NAFTA
  • ASEAN
  • Middle East & Africa
  • Latin America
  • Export Sales & Domestic Sales

7 = Seven written & verbal languages mastered

6 = Six Sigma TQM Committee member

5 = Five 5S Committee member & leader

4 = Four 4P Marketing Modelling

3 = Three "Triangle Business Modelling" (self-created & patented)

2 = Two (Dual) personality - outgoing social gatherings & introvert personal spirit growth

1 = One Ideology - 道生一;一生二;二生三;三生萬物。

Sam TOUKey Account Customers Relationship, PR, ESG, 5S Specialist