Shikha Bhusal
Auckland,AUK
Summary
Proven professional with extensive experience in commercial cleaning and healthcare, notably with J&M Remarkable Limited and Nepal APF Hospital. Demonstrates a strong work ethic and exceptional communication skills, significantly enhancing client and patient satisfaction. Skilled in maintaining clean environments and fostering relationships, achieving a safer and more efficient workplace.
Overview
13
13
years of professional experience
Work History
Commercial Cleaner
J&M Remarkable Limited
09.2018 - Current
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
- Increased client satisfaction by providing thorough cleaning services tailored to individual business needs.
Healthcare
Nepal APF Hospital
06.2015 - 02.2018
- Collaborated with healthcare team members, contributing to high-quality patient care.
- Enhanced patient satisfaction through consistent communication with patients, families, and healthcare providers.
- Collaborated with healthcare providers to ensure accurate billing codes for various procedures.
- Organized patient records efficiently, ensuring easy access for healthcare providers when necessary.
- Documented patient progress, providing detailed reports for healthcare team assessments.
- Increased physician referrals by establishing and maintaining strong relationships with healthcare providers.
Bank Teller
Nepal Investment Bank
05.2012 - 01.2015
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided customer records, account statements and copies of checks.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
Education
Bachelor Of Business Studies - Business
Tribhivan University
Nepal06.2012
Skills
- Strong work ethic
- Self-motivation and initiative
- Housekeeping skills
- Reliability and punctuality
- Team Training
- Quality assurance focus
- Safety-conscious mindset
- Quality controls
- Maintenance requests
- Problem-solving capacity
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Multitasking Abilities
- Analytical thinking
- Decision-making
- Problem-solving
- Relationship building
- Work orders
- Active listening
- Time management
- Facility maintenance
Languages
Nepali
First Language
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Timeline
Commercial Cleaner
J&M Remarkable Limited
09.2018 - Current
Healthcare
Nepal APF Hospital
06.2015 - 02.2018
Bank Teller
Nepal Investment Bank
05.2012 - 01.2015
Bachelor Of Business Studies - Business
Tribhivan University
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