Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
Generic
SI LI

SI LI

Zhuha,Guangdong

Summary

I possess a cheerful and positive disposition,accompanied by a high level of adaptability and strong learning abilities.

In daily life, I have a passion for engaging with people, am adept at listening and articulating my thoughts,and always manage to inspire those around me with my enthusiasm and optimism, fostering a harmonious and joyful atmosphere. Whether it's at a friend's gathering or a team event, I'm often the one who lifts the spirits and brings everyone to laughter.

When confronted with new environments and challenges, I can swiftly adjust my state and demonstrate remarkable adaptability. For example, during my internship in the United States, traveled alone to a country with a vastly different culture,where I faced language barriers, unfamiliar dietary habits, and distinct lifestyles. I actively adapted, took the initiative to immerse myself in local life, and forged deep friendships with foreign friends. My optimistic attitude and adaptability turned this American internship into a memorable and fruitful experience.

Furthermore, I am fully aware that learning is the key to continuous progress, so I always maintain a sense of curiosity and a thirst for knowledge. Fearless of public speaking, I proactively enrolled in a speech contest during my college years to enhance my public speaking skills, expressive abilities, and self-confidence. During the preparation process, I constantly challenged myself, practiced repeatedly, and sought professional guidance,ultimately achieving a breakthrough in the contest.

I believe that with my outgoing personality, adaptability, and learning abilities, I can rapidly grow in a new job position and contribute to the company's development.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Front desk receptionist

Zhuhai New Dragon Marriott Hotel
Zhuhai, Guangdong
01.2025 - Current
  • Responsible for handling check-in and check-out procedures for individual and group guests, proficient in operating the Opera system.
  • Responded to special customer requests (such as arranging themed rooms) and coordinated with the housekeeping and catering departments to provide personalized services, enhancing customer experience.

On-site customer service

Zhuhai Beike Zhaofang
Zhuhai, Guangdong
07.2020 - 05.2021
  • Liaised with primary real estate developers to complete agency sales cooperation, with a total of 12 projects.
  • Coordinated real estate agent resources, optimized customer referral processes, accurately matched customer needs, and increased project conversion rates by 15%.
  • Independently handled reconciliation, invoicing, and contract management to ensure transactional compliance.

Sales clerk

Huafa Rental and Sales Center
Zhuhai, Guangdong
04.2020 - 07.2020
  • Independently completed the sales of primary and secondary real estate,released property information through online and offline channels,with an average of over 15 customer invitations per month;
  • Optimized customer follow-up plans,improving revisit rates.

Housekeeping attendant

Anchorage Hilton Hotel
Alaska, USA
06.2019 - 10.2019
  • Implemented standardized housekeeping procedures, promptly responded to customer needs, and received five written commendations;
  • Flexibly responded to customer needs, improving service response speed, and received the monthly "Best Housekeeping" award.

Front desk receptionist → Guest relations officer

Zhuhai Zhongbang Art Hotel
Zhuhai, Guangdong
05.2018 - 10.2019
  • Coordinated front desk operations, receiving over 100 clients daily;
  • Handled over 30 customer complaints and received the "Monthly Service Star" award.

Restaurant waitress & Housekeeping Attendant

Branson Holiday Inn
Missouri, USA
06.2017 - 10.2017
  • Managed self-service breakfast service, serving over 200 people daily;
  • Optimized housekeeping procedures and received a recommendation letter from the internship unit.

Education

Bachelor of Business Administration - Human Resource Management

Guangzhou Nanfang College
Guangzhou, Guangdong
09.2022 - 06.2024

Associate Degree - Hotel Management

Zhuhai City Polytechnic College
Zhuhai, Guangdong
09.2016 - 06.2019

Skills

  • Language Ability: CET-6, capable of English oral communication and writing English reports
  • Technical Skills: advanced Office applications (Word document editing, Excel data analysis, PPT presentation preparation)
  • Additional Skills: Basic data processing, core legal empowerment skills (studied courses on criminal law compliance systems, civil and commercial legal applications, and constitutional thinking)

Languages

English
Upper intermediate

Accomplishments

  • Excellent Negotiator, 2017 Soft Power Training Camp
  • Excellent Intern, 2017 American WISE Foundation
  • Second Place in Original Situational Drama, 2018 Tourism Culture Festival Hotel Situational Drama Service Competition
  • Excellent Intern, 2019 American WISE Foundation

Affiliations

  • Outdoor hiking
  • Reading industry books (customer psychology, legal interpretation)

Timeline

Front desk receptionist

Zhuhai New Dragon Marriott Hotel
01.2025 - Current

Bachelor of Business Administration - Human Resource Management

Guangzhou Nanfang College
09.2022 - 06.2024

On-site customer service

Zhuhai Beike Zhaofang
07.2020 - 05.2021

Sales clerk

Huafa Rental and Sales Center
04.2020 - 07.2020

Housekeeping attendant

Anchorage Hilton Hotel
06.2019 - 10.2019

Front desk receptionist → Guest relations officer

Zhuhai Zhongbang Art Hotel
05.2018 - 10.2019

Restaurant waitress & Housekeeping Attendant

Branson Holiday Inn
06.2017 - 10.2017

Associate Degree - Hotel Management

Zhuhai City Polytechnic College
09.2016 - 06.2019
SI LI