Tiffany Ge

1. Responsible for Alibaba (1688), Taobao, Aliexpress Products Shelf, Pre-sale Consultation, Understand customer needs, Solve customer questions, Provide timely and Satisfactory answers.

2. Guided customers to reach commodity transactions, promoted customers to place orders, and implemented payment.

3. Skilled handling of sales, after-sales, and other issues, including handling receiving disputes, returns, refunds, etc.

4, Responsible for pre-sales data summary, analysis, sorting out customer FAQ glossary, effectively improving the response time.

5. Tracking the delivery of completed orders.

• 1. Daily responsibilities for Alibaba's Operation and Customer service.
• 2. Used customs data to search and develop customers, quote prices, receive orders, track cooperation progress, communicate with customers and freight forwarders in real time to arrange delivery, and payment recovery.
• 3. Maintain and tracking the progress of new and old customers.
• 4. The flexible use of Excel, Word, and other office software, label making, and Whatsapp, LinkedIn, Facebook, sets, Skype, and other social software.
• 5. Learned to develop customers through customs data analysis through training after work.
• 6. Developed Indian customers and successfully sold 300,000 RMB through Alibaba International Station within one month after graduation.
• 7. During my tenure, I sought and reached long-term cooperation with many customers in Afghanistan, Pakistan, India, Nigeria, Egypt, and other regions.

• 1. During the internship, I was mainly responsible for contacting foreign athletes and international ski coaches for daily meals, cooperating with the restaurant for daily service work, and working actively and enthusiastically.
• 2, Responsible for all the contact with Foreign Athletes. Responsible for Guiding Athletes and Translation work; 3. Participated in Austrian competitions as an English volunteer to provide all-round services to athletes.
• 4. Awarded the title of 'Excellent Intern' for working hours.

• 1. In the Training course, through the Professional teacher training, to the students teaching;
• 2. Improve students' learning: interesting and learning methods.
• 3. Help students standardize their learning ideas and writing skills.