TINGTING SHAN

The job description

• Defined, implemented and revised operational policies and guidelines.
• Oversaw day-to-day production activities in accordance with business objectives.
• Achieved team goals through formalized training plans, coaching and performance management.
• Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
• Monitored and coordinated workflows to optimize resources.
• Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
• Documented processes and drafted SOPs to comply with regulations and company policies.
• Set team and individual KPIs and provided regular, actionable feedback.
• Monitored budget and utilized operational resources.

Achievements

• Served instrumental role in organizational transformation and implementation and participated in 2 successful large-scale corporate restructurings,
• Developed and managed global supply base that contributed to growth of 38%
• Created mechanisms to maintain open dialogue with product and service users, eg. local government, KFC and key suppliers, eg Foton,Cartac, facilitating communication and helping prioritize opportunities

• Participated in meetings and associated events to help define and achieve organizational objectives.
• Defined, implemented and revised operational policies and guidelines.
• Collected, organized and provided data to maintain management program status
• Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution.
• Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
• Reported issues to higher management with great detail.
• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
• Reduced operational risks while organizing data to forecast performance trends.
• Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
• Oversaw day-to-day production activities in accordance with business objectives.
• Achieved team goals through formalized training plans, coaching and performance management.
• Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
• Monitored and coordinated workflows to optimize resources.
• Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
• Documented processes and drafted SOPs to comply with regulations and company policies.
• Set team and individual KPIs and provided regular, actionable feedback.
• Monitored budget and utilized operational resources.

• Reviewed marketing department's monthly analysis of customer acquisition data and campaign performance and made recommendations for improvement.
• Initiated market research studies and analyzed findings.
• Monitored user behavior and lead generation.
• Analyzed third-party data and investigated new growth opportunities.
• Conducted trend forecasting and analysis.
• Tracked key metrics and developed spreadsheets and data models.
• Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.

• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.
• Managed team schedule with eye for coverage needs and individual strengths.
• Managed budget implementations, employee evaluations and contract details.
• Oversaw computer database and physical filing systems.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.