Wendy Zhu

Daily Operations and Management.

• Optimize the administrative management mechanism for the Secondary School Department, streamline scheduling and procurement processes, and establish a standardized operational support system.
• Design and implement home-school communication processes. Utilize the student information management system and email categorization and tracking sheets to accurately classify and monitor parent requests, ensuring every inquiry receives a response.
• Establish and refine the communication response process for urgent or ad-hoc parent complaints and student incidents.

Home-School Collaboration Enhancement.

• Develop parent satisfaction surveys regarding the school, subject teachers, and homeroom teachers, ensuring parents have multiple channels to communicate with the school.
• Facilitate various home-school communication meetings, such as PTA (Parent-Teacher Association), PTC (Parent-Teacher Conferences), and parent information sessions.

Senior School Department Affairs Support and Processes.

• Collaborate with High School Department leadership and the School Affairs Committee to participate in developing the Middle School’s teaching and operational strategy framework, integrating the concept of home-school collaborative governance into departmental decision-making.
• Support the establishment of the School Affairs Committee mechanism, ensuring closed-loop management of major issues, and optimizing the implementation pathways for departmental policies and procedures (e.g., presiding over the development of the High School scholarship policy).
• Attend key departmental meetings to ensure accurate minutes are taken and promptly distributed to relevant personnel, and track the implementation and completion of tasks (e.g., WASC accreditation).
• Important notice distribution: Use the Principal's Office email to ensure the quality, consistency, and professionalism of all high school communications and notifications, guaranteeing timely responses from relevant parties; follow up on delayed or unresolved issues.

Cross-Departmental Communication.

• Actively participate in school reform initiatives: from designing position competitions to transforming management mechanisms, coordinate efforts with the School Affairs Committee and Parent Committee to drive practical implementation.
• As a core member of the School Management Team (SMT), actively engage in cross-departmental collaboration to ensure seamless coordination of administrative affairs, government liaison, and various home-school activities.

Academic Affairs and Teacher Support/Training.

• Oversee the full-cycle management of the academic affairs system, develop operational standards, and organize teacher training to ensure synchronization of teaching data and home-school information.
• Deeply engage in annual course scheduling and timetable updates, ensuring all pre-semester tasks progress and are completed according to plan.

Assist the Group Sales VP in managing the overall sales-related duties of its subsidiaries in areas of global personnel management, sales target completion, overseas exhibitions, etc.

Coordinate and liaise with internal departments and external stakeholders on behalf of the Sales VP.

Oversee each subsidiary to achieve its annual sales target.

Develop and improve the management structure and system, and supervise and check the implementation of relevant regulations and code of conduct.

Connect with all of the subsidiaries' sales departments and overseas offices.

Oversee and record important meetings with major customers, and participate in the visits when necessary.

Global strategy execution, channel layout, and implementation.

Comprehensive management of overseas offices.

Strategic planning and execution of global development: recruitment of local sales and designers in different countries, overseeing the human resources sector, and working with overseas headhunting companies and other recruitment channels for suitable candidates.

Overseas office administration tasks: interview, onboarding arrangement, contract and bonus plan signing, and performance evaluation.

Potential sales channels: look for and negotiate cooperation with overseas distributors and agents in ways of brand representation through LinkedIn, Google, and other social media.

Market analysis.

Collect and analyze data on the global market, including, but not limited to, market share and sales performance of existing and potential clients.

Analyze industry/market information, including competitors' sales strategies and tactics, and customer service-related actions.

Feasibility study of a potential overseas office, factory, and warehouse.

IPO-related.

Follow up with audit letters and interviews of key accounts.

Filing and providing necessary paperwork and documentation.

ICBU partner of Alibaba.com

• Responsible for organizing and analyzing sales performance and providing data support for the upper management team.
• As the assistant to the CEO, I am responsible for the implementation and execution of management decisions.
• Provide support to the team in the process of organizational development, including team-building activities, salary mechanisms, performance evaluations, and quarterly/annual reviews.
• As a liaison between the sales team, support office, and the operations team,
• Assist the sales team and the operations team to evolve for better efficiency.
• Assist the HR team in recruitment-related tasks and the implementation of corporate culture.
• Key accounts service assists customers in the formulation and implementation of annual plans, and cultivates benchmark suppliers..
• Assist in the improvement and implementation of Alibaba.com's localization scheme.
• Organize the planning, implementation, and follow-up of online and offline major campaigns.
• Focus on the improvement of organizational effectiveness and personnel effectiveness, conduct risk assessments, and provide corresponding decision-making recommendations.