Xiangmei Huang

Work History

Shenzhen Hongyi Technology Co., Ltd.

03.2021 - Current

Oversee and optimize product listings using strong knowledge of keyword research, algorithms, and product search rankings
Detailed maintenance and improvement of listings (title, description, images, reviews, prices, product specs, customer questions, etc.) to increase product ranking
Work with 3rd party fulfillment services to ensure products are shipped on time and at the highest quality.

Jungle Scout LLC (American SaaS company)

01.2021 - 06.2021

Attend seller/community events and/or other relevant industry events to develop and maintain relationships with affiliate partners
Promote the value of company products to new and existing customers through public speeches and regular live webinars
Solely responsible for converting customers from affiliate channels
Sole responsible for regular online and offline product training for affiliate partners and their Amazon sellers
Develop and deliver thoughtful use case-based training to affiliate partners/customers
Work with affiliate partners to seamlessly incorporate the company product into their Amazon seller training courses
Monitor and evaluate industry trends and customer drivers, plus meet regularly with management to discuss strategy
Collaborate with cross-functional teams, including Sales, Marketing, Product, and Customer Support, to ensure a seamless customer experience.

Jungle Scout LLC (American SaaS company)

09.2019 - 12.2020

Responsible for driving revenue through value selling and promoting Jungle Scout for potential customers
Kept the top sales record for 6 consecutive months with the highest monthly/daily sales volume
Understand customer goals and demonstrate how to do smart data-driven Amazon product scouting with JS to new and existing customers via phone calls, regular live webinars or public speeches in seller/community events
Come up with new sales strategies/ideas in order to boost sales
Provide coaching and necessary mentoring to new-hires; conduct effective one-on-one meetings to help them get familiar with the company products and internal culture
Work closely with Product and UX teams to ensure Jungle Scout is capturing friction points, and issues to deliver products that users love and value
Cooperate with the marketing team with the leads funnel and pipeline building
Deliver leads numbers and conversion data to the marketing team
Cooperate with the customer service team to help with customer retention and renewal projects.

Jungle Scout LLC (American SaaS company)

03.2019 - 09.2019

Communicate with customers
Being on the front-lines of the customer experience; interacting with customers primarily via chat and email, or occasional video calls
Product expert
Know my way around products with eyes closed
Master the use of Jungle Scout products quickly, and be able to show a customer how it's done! Inbox management
Be responsible for meeting all company and department-specific targets for support inboxes
Deliver exceptional service
Achieve high customer satisfaction and ensure customers receive efficient resolution of their reported issues and questions.

Shenzhen Jin Yu Dong Fang Shi Ye Co., Ltd.

08.2016 - 04.2018

Create, upload, edit and maintain listings, including variation listings, A+ Content, Enhanced Brand Content as well as create various deals/coupons within each Amazon marketplace
Assist with successful online marketing campaigns including, but not limited to PPC, SEO/SEM, listing optimization, launching new products and generating reviews that comply with Amazon's Terms of Service
Manage advertising campaigns and budgets; including creating promotions and getting products into reviewer's hands
Assist and respond to inquiries and aid in resolving customer questions/issues
Daily, weekly, and monthly checks on all Amazon Seller Central accounts for policy violations or account health warnings
Work with 3rd party fulfillment services to ensure products are shipped on time and at the highest quality
Remain up to date with Amazon's best practices, new trends and platform updates
Monitor offers and competing products from competitors.

Thousandshores Inc.

03.2015 - 06.2016

Participate in the review process and ensure accuracy of site assets and promotions before they are deployed to the site
Manage, upload, edit, and maintain listings (including variation listings) to all Amazon Seller Central accounts (running $280k+ per month)
Complete regular audits on all product listings to ensure proper operation and optimization including product titles, bullet points, descriptions, pricing, keywords and other product details
Perform thorough keyword research and analysis, as well as Best Seller Rank research in order to maximize visibility within each marketplace
Remain up to date with Amazon's best practices, new trends, and platform update
Manage and maintain the Amazon Vendor Central account listing including but not limited to, regular listing audits, keyword research and optimization and listing enhancements
Conduct competitive product research and identify opportunities for growth.