Excel,Word,PPT
Xinyu Liu
Hospitality
Tianjin
Summary
Dynamic and collaborative professional with experience at Professor SHU, adept in classroom and behavior management. Excelled in enhancing customer satisfaction and reducing waste by effectively managing resources. Skilled in computer applications and fostering positive relationships, demonstrating a proven track record of contributing to team success and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
1
1
Language
Work History
Teacher's Assistant
Professor SHU
01.2023 - 05.2024
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom activities, tutoring, and reviewing work.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
Intern, Food and Beverage Department
Haihe Inn Riverside
07.2019 - 09.2019
- Contributed to a positive work environment through effective communication and teamwork with colleagues.
- Promoted a welcoming atmosphere for guests through friendly interactions and prompt attention to their needs or concerns.
- Consistently followed restaurant policies and procedures to maintain a professional and efficient work environment.
- Managed inventory levels effectively, reducing waste and maintaining optimal stock levels for daily operations.
Front Desk Assistant Intern
Tianjin Renaissance TEDA Convention Center Hotel
07.2018 - 09.2018
- Cultivated positive relationships with local businesses or attractions to offer personalized recommendations for guests seeking area activities.
- Assisted in minimizing errors with thorough record keeping of guest information, reservations, and payment details.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest inquiries.
- Maintained confidentiality of sensitive guest information as part of the commitment to exceptional service standards.
Education
Master of Science - Hospitality Management
Florida International University
Miami, Florida 04.2001 -
Bachelor of Science - Hospitality Management
Tianjin University of Commerce
Tianjin, China 04.2001 -
Skills
Classroom management
Computer skills
Positive attitude
Effective communication
Behavior management
Collaborative teamwork
Excel
Software
Certification
Certification in Hotel Industry Analytics
Timeline
Certification in Hotel Industry Analytics
01-2024
Teacher's Assistant
Professor SHU
01.2023 - 05.2024
Intern, Food and Beverage Department
Haihe Inn Riverside
07.2019 - 09.2019
Front Desk Assistant Intern
Tianjin Renaissance TEDA Convention Center Hotel
07.2018 - 09.2018
Master of Science - Hospitality Management
Florida International University
04.2001 -
Bachelor of Science - Hospitality Management
Tianjin University of Commerce
04.2001 -