Xu Xiao

• Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
• Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
• Boosted sales through upselling techniques and suggesting additional menu items based on customer preferences.
• Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.

Academic Responsibilities:

• Communicated with parents to build rapport and open communication related to student progress.
• Referred struggling students to mental health, substance abuse, or vocational-related activities to help cope with problems.
• Supervised students to develop solutions and set target goals.
• Developed and designed counselling programs customized to the needs of students.
• Provided empathetic and effective counselling on academic and personal issues in group and one-to-one settings.

Supports and Marketing Responsibilities:

• Applied various instructional approaches, experiential learning and self-assessment to increase retention and understanding.
• Managed challenging behaviour with firm and fair style.
• Delivered key academic concepts using engaging teaching methods, improving student understanding.
• Organised extra-curricular activities and field trips to supplement and enhance the learning experience.
• Managed over 50 customer calls per day;

Financial Analyst Responsibilities:

• Maintained knowledge of industry trends, innovations and best practices to offer up-to-date financial expertise.
• Referred struggling students to mental health, substance abuse or vocational-related activities to help cope with problems.
• Skilled at working independently and collaboratively in a team environment.

Recruitment responsibilities:

• Communicate effectively with the academic department to ensure coordination among multiple departments and increase 95% student satisfaction.
• Achieve 105% monthly academic sales and new student recruitment targets, continually improving student referral and retention rates.
• I built customer retention and satisfaction by delivering top-quality service.
• Actively promote the implementation of various campus rules and regulations, and assist the principal in handling daily affairs at campus.
• Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.

Academic Affairs Responsibilities:

• Notify and communicate with 200 students regarding class schedules, course plans, and timely communication with parents to adjust students' level-appropriate classes.
• Coordinate and oversee the daily operation of the academic affairs department, responsible for educational management, developing and implementing teaching plans, and daily teaching arrangements.
  Stay up-to-date on the latest teaching feedback, teacher attitudes, and trends to ensure smooth teaching operations and high student satisfaction.
• Schedule weekly/monthly teacher schedules, calculate student tuition fees, collect and implement relevant reports from teachers and students, and be responsible for ordering appropriate teaching materials for each level.

• Assume responsibility for establishing, optimizing, and maintaining a comprehensive foreign teachers' academic affairs management system across all nationwide campuses, ensuring 80% efficient execution of daily demo lessons.
• Manage and review scheduling and rescheduling of foreign teachers across all nationwide campuses centralized and standardized manner, to improve their utilization rate by 90%.
• Conduct weekly audits and evaluations of foreign teacher utilization rates across various cities and regions, and collaborate with HR to facilitate performance appraisals.
• Develop management systems for 3 new campus establishments in newly opened cities, taking charge of foreign teacher onboarding and initial campus operations management.
• Foster team cohesion and enhance employee work efficiency management.