Eleven YU
2 Waterton Place，avondale
Summary
Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 7 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Overview
8
8
years of professional experience
Work History
Head Barista
Bambina Newmarket
10.2017 - Current
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Monitored customer feedback to improve barista performance and customer service.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created new training guidelines, and provided staff orientation and training.
Cashier and Barista
Jia Viaduct Ltd
12.2016 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Barista
Esquire
05.2016 - 01.2017
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Cashier and Barista
Hollywood Bakery
12.2015 - 06.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
Education
Diploma - International Cookery And Patisserie
North Shore International Academy
Auckland11.2015
Skills
- Espresso Machine Operation
- Complaint Handling
- Maintain Food Safety
- Food Serving and Preparation
- Teamwork and Collaboration
- POS Inventory System Operation
- Quality Control
- Store Opening and Closing
- POS Terminal Operation
- Professional Relationships
- Barista Training
Certification
- Licensed Food safety certificate
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Chinese (Cantonese)
Elementary (A2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Head Barista
Bambina Newmarket
10.2017 - Current
Cashier and Barista
Jia Viaduct Ltd
12.2016 - 09.2017
Barista
Esquire
05.2016 - 01.2017
Cashier and Barista
Hollywood Bakery
12.2015 - 06.2016
Diploma - International Cookery And Patisserie
North Shore International Academy
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