An enthusiastic and dedicated Economics (Finance Option) graduate with a Minor in Business, actively seeking new challenges as I embark on the next chapter of my career, while embracing the philosophy of lifelong learning.
Overview
1
1
years of professional experience
Work History
Tax Professional & Front Desk Associate
H&R Block
Victoria
01.2025 - 05.2025
Delivered personalized tax preparation services for a diverse client base at Canada's largest personal tax firm, completing 263 returns in one tax season.
Earned the "Exemplary New Tax Professional" award for outstanding performance, exceeding the 100-case benchmark.
Proactively followed up with drop-off and incomplete cases via phone and email, expediting resolution and improving client turnaround time.
Provided clear, empathetic explanations of tax outcomes (refunds or amounts owed), and offered tailored, practical tax-saving strategies.
Navigated complex and emotionally charged client scenarios with professionalism, helping to ease frustrations, and consistently receiving positive feedback.
Stepped into front desk duties during peak tax season to support operations, demonstrating flexibility, problem-solving skills, and strong client communication in a high-volume environment.
Crew Member
McDonald's
Victoria
08.2024 - 05.2025
Server
Sushi Island
Victoria, BC
02.2022 - 06.2024
Online English Teacher
China Beststudy Education Group
Guangzhou
01.2021 - 12.2021
Designed and delivered tailored English lessons for K-9 students, covering grammar, reading comprehension, and writing skills. Adapted lesson plans based on individual learning styles and academic needs.
Managed all aspects of teaching operations independently, including curriculum development, scheduling, progress tracking, and parent communication.
Achieved measurable improvement in student performance—for example, helped one student increase his final exam score from failing to 83 out of 100 within half semesters.
Fostered a positive, interactive learning environment that encouraged participation and built student confidence.
Enhanced adaptability and communication through continuous reflection and method refinement when working with students of varying age groups.
Project Assistant Intern
China Comservice Construction Company
Guangzhou
05.2021 - 07.2021
Interpreter and Translator: Provided interpretation in Zoom meetings, facilitating communication between management in China and construction teams in the Philippines.
Provided real-time interpretation during Zoom meetings between Chinese management and Philippine construction teams, ensuring clear, accurate communication across languages and cultures.
Independently translated a 10,000-word bilingual legal contract, maintaining professional terminology and logical structure, and received commendation from supervisors.
Compiled and reported daily progress updates from multiple construction sites into structured Excel reports for leadership review, improving visibility and coordination.
Assisted with scheduling, document archiving, and general task coordination, gaining familiarity with construction workflows and administrative procedures.
Developed strong remote collaboration and cross-cultural communication skills in a multilingual team environment.
Proficient in Microsoft Word, Excel, and PowerPoint for documentation, data tracking, and presentation needs.
Server
One More Sushi
Vancouver
09.2019 - 11.2020
Education
Bachelor of Arts - Economics (Finance Option), Minor in Business
University of Victoria
Victoria, BC, Canada
06-2024
Skills
Time management
Customer Service
Problem-solving skills
Quick learner
Detail oriented
Teamwork and collaboration
Languages
Cantonese, Native
Mandarin, Native
English, Fluent
IELTS Academic Overall: 7.5
CELPIP (Canadian English Language Proficency Index Program): 10 / 12
Timeline
Tax Professional & Front Desk Associate
H&R Block
01.2025 - 05.2025
Crew Member
McDonald's
08.2024 - 05.2025
Server
Sushi Island
02.2022 - 06.2024
Project Assistant Intern
China Comservice Construction Company
05.2021 - 07.2021
Online English Teacher
China Beststudy Education Group
01.2021 - 12.2021
Server
One More Sushi
09.2019 - 11.2020
Bachelor of Arts - Economics (Finance Option), Minor in Business