Yitu Xiao
Shanghai,HA
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Product Support Engineer
China UnionPay Data Services Co., Ltd.
01.2021 - Current
- Card Issuance System Solution Design & Technical Enablement
- Delivered end-to-end technical solutions for bank clients covering card issuance, customer activation, and traffic conversion scenarios
- Led system operation training programs with standardized materials (800+ annual trainees)
- Full Lifecycle System O&M & Requirement Development
- Built 'Requirement-to-Delivery' management framework
- Achieved 99.9% system fault alert rate via automated monitoring
- FinTech Product Pre-sales & Commercialization
- Designed intelligent risk control models and precision marketing platforms
- Drove 85% product renewal rate through bundled sales strategies
- Key Achievements:
- Regional Support Leadership
- ️ 30+ on-site technical engagements in Qinghai
- ️ 25% card activation rate improvement
- ️ 3-minute approval SLA achievement
- Complex Project Execution
- ️ Zero-data-loss migration for 4M+ user systems
- ️ 38% faster development cycles (45d→28d)
- Revenue Growth
- ️ 85% value-added service renewal rate
Education
Master - Computer Technology
Sun Yat-sen University
08.2017 - 07.2020
BSc - Computer Science & Technology (Cybersecurity)
Jilin University
09.2013 - 06.2017
Skills
Client-Centric Support
undefinedAccomplishments
- Trade Union Activist, China UnionPay Data, 2024
- Top 36/2000+ Outstanding Employee, 2023
- Top 10 New Employee, 2021
Personal Information
- Age: 30
- Gender: Male
Timeline
Product Support Engineer
China UnionPay Data Services Co., Ltd.
01.2021 - Current
Master - Computer Technology
Sun Yat-sen University
08.2017 - 07.2020
BSc - Computer Science & Technology (Cybersecurity)
Jilin University
09.2013 - 06.2017