Travelling & Reading & Swimming
Yue Liang
Account Manager/Customer Service
Beijing
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Senior Account Manager
AIA Life Insurance Company Limited Beijing Branch
Beijing
2021.06 - Current
- Engaged in Corporate Solutions department and served clients World's Top 500, in charge of group insurance annual renewal: lead project progress, offer benefit design & service solutions, negotiate on price, draft renewal documents, underwriting case review
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Data Analysis and Risk Management: review claims data, make data analysis reports, and support clients in long-term claim control.
- Daily service to members.
- Other customized Services for Corporate Clients: Organize and participate in client's major benefit event.
Account Manager
Generali China Life Insurance Company Limited
Beijing
2015.12 - 2021.05
- Engaged in Corporate Solutions department and served clients World's Top 500, in charge of group insurance annual renewal.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Data Analysis and Risk Management.
- Daily service.
- Other customized Services for Corporate Clients.
Customer Service Representative
Industrial And Commercial Bank Of China
Shijiazhuang
2012.08 - 2014.08
- Honored as a Service Star for good service.
- Responded to customer requests for services.
- Answered constant flow of customer calls with minimal wait times. Provided primary customer support to customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Support in new employee training.
Education
Master of Science - Management (International Standards)
Swansea University
Swansea 2014.09 - 2015.09
Skills
Operations
undefinedInterests
Hobbies
Voiceover.
Timeline
Senior Account Manager
AIA Life Insurance Company Limited Beijing Branch
2021.06 - Current
Account Manager
Generali China Life Insurance Company Limited
2015.12 - 2021.05
Master of Science - Management (International Standards)
Swansea University
2014.09 - 2015.09
Customer Service Representative
Industrial And Commercial Bank Of China
2012.08 - 2014.08
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